The front office staff are cold and condescending. This office seems to have a monopoly in Flagstaff which is probably why they get away with mediocre services.
It’s worthwhile to drive to Phoenix where there are more options and better competition.
Catherine Lamont
Apr 2026
Kelly Patterson, PA saw my husband in the hospital to guide us on facial lacerations my husband had from an accident. She was so informative and encouraging to me about wound care for him, moving forward. I felt very comfortable with her instructions and very happy to have the supplies to get us through until she checked his stitches later that week. Everything she has explained to us about the healing process is exactly the way it is going for him, so that eases my mind, considering some days look worse than others. We were both so pleased with her care and kindness. ❤️
Debbie Dorsett
Mar 2026
Everything about this office, from the front staff, to the schedulers and providers, has been amazing. They are friendly, caring, and professional. We had a wonderful outcome from a procedure this year. Thank you guys for everything.
Kari Baker
Feb 2026
Dr. Cripe and the team at PSNA are wonderful! They’ve been patient and responsive to all of my questions, and in their explanation of the process for my procedure. I am so glad I chose to do this surgery close to home instead of driving to the valley. I highly recommend Dr. Cripe and PSNA!
Keely Hartfield
Oct 2025
I can't say enough good things about PSNA, and I'm not even 1 week post op yet. I had an abdominoplasty with Dr. Boettcher, who's bedside manner is above and beyond. He's great at making you feel comfortable every step of the process, and his supporting staff are attentive/efficient. Special shout out to Sarah, who scheduled my surgery. I could email her any question/request, and it was fulfilled quickly and with the sweetest attitude. I'm amazed with the results so far as well as the recovery process. No need to go to Scottsdale for the best, as the best is right here. Thank you!
Cheryl Freeman
Sep 2025
My consult with Dr. Boettcher was very thorough. Pain after the surgery was minimal. The staff kept in touch with me before and after my procedure. I am still healing, but also very, very pleased with my results. Thank you Dr. Boettcher and your staff.
Kerri Wallisch
Sep 2025
My experience with Dr. Boettcher and all of the staff at Plastic Surgeons of Northern Arizona exceeded any expectations I had. If you are thinking about cosmetic surgery, definitely consider this practice. I had other consultations at different practices, and Dr. Boettcher won me over. He is so professional, knowledgeable and skilled. Additionally, the staff is top notch! Im very pleased.
Nat S.
Aug 2025
Dr Cripe is a stellar doctor, who's not only a skilled surgeon, but perhaps has the best bedside manner of any doctor I've ever met. He is thorough and, unlike many surgeons, takes time to truly understand his patients and their concerns. I highly recommend a consult with him and you will be immediately confident that you made the right choice in this surgeon; I absolutely appreciate his expertise and amazing care. I cannot recommend him enough.
H Krug
Aug 2025
Huge shout out to Dr. Cripe, Shannon, Sarah and everyone I’ve worked with here. I never thought I would choose to have an elective surgery, ever! After meeting the staff and Dr. Cripe, and having my surgery, I am SO PLEASED! An amazing doc with a great team. I highly recommend Dr Cripe, he’s been so wonderful to work with and did a fantastic job for me. Thank you!!
Dallas Amsel
Aug 2025
Dr. Boettcher fixed an implant issue I had and gave me incredible results! The front desk is always super helpful and kind. Always love my time here!
Emily
The front office staff are cold and condescending. This office seems to have a monopoly in Flagstaff which is probably why they get away with mediocre services.
It’s worthwhile to drive to Phoenix where there are more options and better competition.
Catherine Lamont
Kelly Patterson, PA saw my husband in the hospital to guide us on facial lacerations my husband had from an accident. She was so informative and encouraging to me about wound care for him, moving forward. I felt very comfortable with her instructions and very happy to have the supplies to get us through until she checked his stitches later that week. Everything she has explained to us about the healing process is exactly the way it is going for him, so that eases my mind, considering some days look worse than others. We were both so pleased with her care and kindness. ❤️
Debbie Dorsett
Everything about this office, from the front staff, to the schedulers and providers, has been amazing. They are friendly, caring, and professional. We had a wonderful outcome from a procedure this year. Thank you guys for everything.
Kari Baker
Dr. Cripe and the team at PSNA are wonderful! They’ve been patient and responsive to all of my questions, and in their explanation of the process for my procedure. I am so glad I chose to do this surgery close to home instead of driving to the valley. I highly recommend Dr. Cripe and PSNA!
Keely Hartfield
I can't say enough good things about PSNA, and I'm not even 1 week post op yet. I had an abdominoplasty with Dr. Boettcher, who's bedside manner is above and beyond. He's great at making you feel comfortable every step of the process, and his supporting staff are attentive/efficient. Special shout out to Sarah, who scheduled my surgery. I could email her any question/request, and it was fulfilled quickly and with the sweetest attitude. I'm amazed with the results so far as well as the recovery process. No need to go to Scottsdale for the best, as the best is right here. Thank you!
Cheryl Freeman
My consult with Dr. Boettcher was very thorough. Pain after the surgery was minimal. The staff kept in touch with me before and after my procedure. I am still healing, but also very, very pleased with my results. Thank you Dr. Boettcher and your staff.
Kerri Wallisch
My experience with Dr. Boettcher and all of the staff at Plastic Surgeons of Northern Arizona exceeded any expectations I had.
If you are thinking about cosmetic surgery, definitely consider this practice. I had other consultations at different practices, and Dr. Boettcher won me over. He is so professional, knowledgeable and skilled. Additionally, the staff is top notch! Im very pleased.
Nat S.
Dr Cripe is a stellar doctor, who's not only a skilled surgeon, but perhaps has the best bedside manner of any doctor I've ever met. He is thorough and, unlike many surgeons, takes time to truly understand his patients and their concerns. I highly recommend a consult with him and you will be immediately confident that you made the right choice in this surgeon; I absolutely appreciate his expertise and amazing care. I cannot recommend him enough.
H Krug
Huge shout out to Dr. Cripe, Shannon, Sarah and everyone I’ve worked with here. I never thought I would choose to have an elective surgery, ever! After meeting the staff and Dr. Cripe, and having my surgery, I am SO PLEASED! An amazing doc with a great team. I highly recommend Dr Cripe, he’s been so wonderful to work with and did a fantastic job for me. Thank you!!
Dallas Amsel
Dr. Boettcher fixed an implant issue I had and gave me incredible results! The front desk is always super helpful and kind. Always love my time here!