About Smith Family Plumbing & HVAC
Smith Family Plumbing & HVAC provides prompt, professional, and honest plumbing service in El Mirage. The team handles everything from emergency water heater repairs and sewer line issues to dishwasher installations and leak repairs. One customer called after hours when a water heater filter housing split, causing water to spread into the house. Ryan answered the call, explained the parts were not available until the next day, but offered to come out right away to install a temporary flexible hose solution to restore water service. He gave the service call price up front, arrived quickly, and completed the temporary repair fast. The next morning, the dispatcher confirmed the appointment and offered an earlier arrival. Ryan returned with the new assembly and completed the installation professionally and efficiently. Another customer needed a new dishwasher installed. The team arrived on time and explained that the shut off valve and water hammer arrestor needed updating. Ryan explained everything clearly, and the dishwasher was installed correctly. For a main sewer line backup, Howard arrived, ran the sewer camera, and invited the customer to watch the full inspection. He clearly pointed out the pipe joints and explained there were no major issues, just some root buildup. For a corroded pipe under a kitchen sink, Maxwell quickly arranged for two plumbers to arrive within a few hours. They replaced the kitchen drain line, disposal unit, traps, and connected piping, working efficiently and keeping the area clean. For a leak at an old cast iron drain line, Christopher explained that patching old cast iron usually does not last long and recommended the right long-term repair. He gave a very fair price, and the total was actually lower because the pipe size was smaller than expected. The whole process was easy, from communication to invoicing.
We have kept using this plumbing company for all our service needs, and the quality of work stays consistently strong. Most recently, christopher and maxwell finished a leak repair on our boiler and the whole job was handled with real professionalism and solid plumbing knowledge. Parts can be pricey, but that is out of their control, and the repair itself was done very well. We would still absolutely recommend them. brent also completed our backflow testing and was quick, capable, and easy to work with. We appreciated how respectful he was while working inside our home. The team continues to be our first call for plumbing service in El Mirage. We have also had routine...read full review
Christopher, one of the managers, was very professional and helpful when I had a kitchen faucet installation problem. The mounting piece for the new faucet was a little too thick to sit tight against the sink correctly. Christopher took the time to carefully trim down part of the hard plastic so the faucet could be secured the right way and the install was completed without any trouble. He was kind, skilled, and easy to work with, and his plumbing knowledge made the whole process much smoother. I really appreciated the extra effort and the honest help, especially since there was no charge for the quick fix. Great customer service and a very positive experience overall.
Highly recommend this plumbing team. They re-piped our whole home a while back, except for the main sewer line, added a whole-house water filtration system, and most recently cleared a sewer drain clog for us. Every visit has been smooth and professional. christopher and his crew explained the plumbing work in simple terms, walked us through what they were doing and why, and finished faster than we expected each time. With the Arizona heat, it is great to have a reliable plumbing company that keeps the water system running right. their pricing is very fair, and the quality of the work has been consistently strong. ryan and the team are skilled, dependable, and clearly...read full review