AZ Oral Facial & Implant Surgery

I went in there for what was identified from a previous TMJ doctor as muscular tension to be treated with injections. I had a 3D 360 degree Cone Beam CT scan - $300. I was then questioned how I was even able to be breath when I sleep. It showed the opening open and then closing. Nobody told me not to swallow when I had the scan so it was obvious that is what was happening. I was instead instructed for the next 45 minutes how I needed major reconstructive surgery to pull the jaw forward. He doesn?t do pain injections or nerve blocks either. He offers Platelet Rich Plasma PRP but I he also insisted on an MRI before I could get the treatment. The MRI is only “available” with one provider which is highly suspicious too. It’s not a specific MRI machine that is needed but he has “special” instructions. As if any other MRI facility can’t follow his instructions for the imaging he wants. Totally ridiculous. I was over billed for the office visit at $300 to listen to his nonsense.

I had one of the worst medical experiences I have ever had at AZ Oral Facial and Implant Surgery. Upon arrival to the office, the staff directed me to a room to have a CBCT scan which I was not informed of previously or consulted with for consent. After the appointment was done, the staff directed me to an office where they demanded I pay $300 for the scan because they had determined after the fact that neither my medical insurance nor dental insurance would cover it. At no point before the scan was I told that a prior authorization for the scan had failed or that this was the amount out of pocket that I would pay. Upon complaint, I found the staff extremely hard to work with and disrespectful. Be extremely careful of this office as they are essentially scamming patients out of money by not disclosing any costs or insurance limitations beforehand.

My experience with Dr. Shah was disappointing. Overall, he came across as condescending and unprofessional. I visited for a wisdom tooth extraction, and the initial consultation was poorly managed. After waiting 45 minutes to be seen, the doctor spent only about 10–15 minutes with us, followed by another 45-minute wait just to receive a quote. What should have been a 20–30 minute appointment took nearly two hours.
The recovery process was also very difficult, and I believe the quality of care contributed to it. The pain during the first week was severe and I would constantly wake up in the middle of the night, yet I was only prescribed three days of pain medication. At my follow-up a week later, I received another three-day supply, but when I requested additional medication due to continued pain, the office repeatedly failed to contact the pharmacy despite promising to do so. It’s now the weekend (the office is closed) and I’m still in significant discomfort. However, the dental assistants were nice and informative.

I saw Dr Shah for an orbital fracture a year ago which he convinced me to repair because I'd have side effects otherwise, but in hindsight the side effects of the surgery itself (which were either downplayed or not mentioned) are worse. My decision ultimately but just a reminder to do all your own due diligence.

Highly recommend this clinic! I was able to schedule an urgent appointment very quickly, and the doctor made time to see me. The doctor is highly qualified and a true professional. I also want to highlight the professionalism and client-oriented approach of the entire staff — from the reception, to the doctor’s assistant, to the coordinator who clearly explained the costs and optional services. From start to finish, an entirely positive experience. I will definitely continue choosing this oral surgeon.

I HIGHLY recommend. Dr. Shah and staff have been great from my initial consultation to the day of my surgery today. They prescribed the medications I needed ahead of time too so I already had today so didn't need to make the extra trip to the pharmacy. Thank you so much!

This practice takes my insurance and still requires a 250 copay just to be seen. This makes it impossible for anyone disabled like me or anyone living paycheck to paycheck to even get care here. Imagine paying for insurance every month just to not be able to get your dislocated jaw fixed because you don’t have 250 extra just to be seen. That’s this country’s healthcare now

I had a procedure done yesterday the staff and Doctor were awesome I could never give them a grade high enough Thank You

I brought my 11yo to have two teeth extracted, and was “recommended” she undergo general anesthesia for the surgery. The biller Estelle did not get prior authorization for the surgery. After getting a denial for the anesthesia she is refusing to do her job by appealing the claim. She is trying to take the easy way out by billing the patient. I would not come back or recommend this office due to their unprofessionalism and incompetence. Also, my daughter needed a bond and bracket placed as well and it just fell off after a couple of days. Not sure how that reflects on the Dr himself but honestly was extremely uncomfortable for my 11yo and a hassle to keep driving to the office which is quite a distance from my home.

Straight up ghosted me, never sent me records I requested, never sent me the release to even get the records sent over, never took care of insurance and waffled about the requirements that the insurance needed to get the procedure approved. They take imaging in a file format that other providers can't even open (not DICOM). Have heard from others that Dr. Shah told them that he does not like performing the type of surgery I required, which is why they stonewalled my treatment. Just be open with me next time instead of wasting 4 months of my time, during which I could have made progress on my treatment with a competent provider. Already got treatment approved by insurance from another provider in a third of the time I waited here for them to unsuccessfully figure it out.