About Apricus Medical Group - Warner Family Practice
Apricus Medical Group - Warner Family Practice offers primary care services to patients of all ages, from pediatrics to geriatrics. The practice emphasizes preventative care and treatment, with a signature service called the Comprehensive Physical designed to promote heart health and overall well-being. Established in 1983, the practice became part of Apricus Medical Group in 2020. Some patients report positive experiences with the physicians, particularly praising their thoroughness and attentiveness. The practice has also received praise for its phlebotomists. However, some patients note a decline in service quality since the acquisition by Apricus, citing high physician turnover and a need for improved customer service from the front desk staff. Recently, the practice has come under new ownership by Optum, which may lead to further changes.
I have been coming to WFP for almost 15 years. I have always been greeted upon arrival by friendly staff, have been able to get timely appointments if I was sick, and receive phone call from my provider if labs where abnormal. My provider Paul Borgesen PA is polite, professional and never rushes through my appointment. The staff are busy but always professional.
I have been a patient for many years of Warner Family and went through 2 Dr's during my time there. They were good up until they used Optum..And now they are currently managed by another company. I liked my Dr although I was always waiting an hr each visit. But once Optum got involved the problems started. Took 30 minutes or longer to call and make appointments. I had billing errors alot due to coding and took months to resolve because all they were saying is call my insurance. Appointments got canceled too many times and no notice and couldn't schedule anything sooner. Front desk gals were unprofessional. They also made mistakes in scheduling my appointments. I was...read full review
I have been happy here for the past three years mostly for general primary care services. My husband also
comes here as well and he is happy. It is easy to get in on short notice if needed and I love that the LAB is located in the same building.