Horrible service! Owner does not follow up with help!I have Airbnb in Scottsdale sent 2 text when my guests were coming he forgot to schedule my guests walked in on a mess! Gave them 2nd chance this week asked owner to make sure temp was set to 90 and to make sure fans were off. I checked up a week later and the bedroom window was wide open fans running and temp set to 73! They charge cheap and that’s exactly what you get. Pay extra for far better service.
June 2020
If I may leave 0 star, I wish I could've.The cleaning team showed up 2 hours late, no apologize no call no voicemail no text response. They finished the job basically from 12 to 2.Total 2 hours spent. When I finally got to talk with the owner, he all in sudden raised price from quoted 100-125 max to 165 (my place is 2/2 800sq condo and I pre-cleaned it and the unit was empty) because it took them 4 hours. LIED about the hours spent LOLThe owner was telling me that his team cannot control the traffic... so being 2 hours can happen. Yes, I understand, however me being waiting not even sure if the cleaning team is going to show up or not because they never answer my... read full review
March 2020
Diana and her team are SO great. Unlike most housekeeping services, they quoted me a rate not based on my number of rooms, but on the areas I actually wanted cleaned. Her team was fast and effective. They went above and beyond, followed directions and were courteous and trustworthy.
Horrible service! Owner does not follow up with help!I have Airbnb in Scottsdale sent 2 text when my guests were coming he forgot to schedule my guests walked in on a mess! Gave them 2nd chance this week asked owner to make sure temp was set to 90 and to make sure fans were off. I checked up a week later and the bedroom window was wide open fans running and temp set to 73! They charge cheap and that’s exactly what you get. Pay extra for far better service.
If I may leave 0 star, I wish I could've.The cleaning team showed up 2 hours late, no apologize no call no voicemail no text response. They finished the job basically from 12 to 2.Total 2 hours spent. When I finally got to talk with the owner, he all in sudden raised price from quoted 100-125 max to 165 (my place is 2/2 800sq condo and I pre-cleaned it and the unit was empty) because it took them 4 hours. LIED about the hours spent LOLThe owner was telling me that his team cannot control the traffic... so being 2 hours can happen. Yes, I understand, however me being waiting not even sure if the cleaning team is going to show up or not because they never answer my... read full review
Diana and her team are SO great. Unlike most housekeeping services, they quoted me a rate not based on my number of rooms, but on the areas I actually wanted cleaned. Her team was fast and effective. They went above and beyond, followed directions and were courteous and trustworthy.