Scott Eye Clinic

Mar 2024

The doctors are amazing, but their office staff leave much to be desired. I have went to this clinic since I was a child, and continued with it because of the doctors. I have never had a good interaction with their office staff, over the phone or in person. They speak rudely, even snidely at times, which makes visits uncomfortable. I should not be nervous asking questions in a clinic setting, nor made to feel stupid for them (which has happened several times over the years now). It’s a shame.

Mar 2024

Really like the doctors here but the front office staff is hit or miss. Sometimes they’re friendly and helpful but others they are rude and indifferent. Scheduling at the clinic is spotty at best. They often (according to the front desk) double and triple book the doctors so it’s not uncommon to wait 45-60 min past your appointment time.

Feb 2024

Love the Dr's and nurse's here. The office staff needs to be more clearly informed and clearer when informing patients about what insurances they accept and if in network. Was told they didn't accept for glasses and frames. Was informed they accepted my insurance and I'm not supposed to be charged for exam in network. Was charged and then told that it's because they don't cover the vision part of the insurance. It's ridiculous to tell patients they take your insurance and then sneak in and charge you for the exam. Hate to lose this great Dr over billing issues, but they need to be held accountable for not being upfront about the costs!