Scott Eye Clinic is known for its excellent doctors, particularly Dr. Scott, who has received high praise from multiple patients for his care and expertise. Many long-time patients continue to choose this clinic due to the quality of the medical staff. However, the office staff's performance has been criticized for being rude and unhelpful, creating discomfort for patients during visits. Complaints include poor communication regarding orders, a lack of assistance in urgent situations, and dismissive attitudes when patients express concerns about their eyewear. This has led some patients to consider seeking care elsewhere, despite their appreciation for the doctors. Overall, while Scott Eye Clinic offers quality medical care, the office staff's behavior significantly detracts from the patient experience.
Front staff need to learn how to fix there attitudes. Left crying hysterically because of the extreme rudeness. After reading reviews from here I'm not the only one with a similar experience. All because I asked two questions. There excuse was because they were extremely short staffed. I understood. But that is not my fault nor my children's fault to be treated so badly. Doctors are amazing. But they need to focus on there staff. All the way around.
Since my initial review the issue has been handled. Emily goes out of her way to right the situation. Dr. Morden listens and is very passionate about his work.
Both have been very patient helping my son get his vision in a good place.
The doctors are amazing, but their office staff leave much to be desired. I have went to this clinic since I was a child, and continued with it because of the doctors. I have never had a good interaction with their office staff, over the phone or in person. They speak rudely, even snidely at times, which makes visits uncomfortable. I should not be nervous asking questions in a clinic setting, nor made to feel stupid for them (which has happened several times over the years now). It’s a shame.
214 East 4th Street, Russellville, AR 72801
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