We had our first floor put in our home in November 2021, we bought Happy Feet LVP from River City Flooring. This process was less than smooth with the installers not showing up on the day they were supposed to and then when they did show up the next day the only one who spoke English left so communicating with them was a nightmare! When the one who spoke English came back, he left my flooring in the back of their truck sitting in the sun the whole time, when I asked if it should be brought in he said no. I then asked if this flooring needed to have a moisture barrier pad under it and again was told no. At the end of the installation, I had almost 2 boxes of extra flooring and asked if I could please get a refund on it, I was told by Tim “well, there will be a restocking fee to do that so it’s really not worth it.” Jump forward to June of this year and my flooring was buckling. I started calling the store asking for someone to come look at my floors. I originally spoke to Keith who said he would have Tim call me, which he never did. The following week we went on vacation so tried to call again when we got back home. Another week passed and we were now in to July. I finally spoke to Tim who said he would be by my house that night before going to church, he didn’t show up. I finally was fed up so tracked down who the owner of the company was and sent him a message regarding the run around I was getting. Needless to say, Keith showed up to my home that night. Immediately he says it was a manufacturer problem and he would file a warranty claim on it. Approximately a week and a half later an independent inspector comes to see the floor. Her determination was that the installers, who River City Flooring hired, had not done the job correctly. They had not left any expansion gaps and my floor had also drawn moisture from there not being a moisture barrier put down first. My floor was never tested for moisture either. So we begin the replacement process and I decided to put the LVP in my dining room also which had not been done previously. This was approximately an additional 111 sq ft. On the initial quote I was sent not only did they want me to pay for the labor cost to remove the floor but only wanted to credit me $3745.17 when my initial purchase was $4086.92. They also charged me $76.99 again for taking up the toilet and placing a new seal again, I didn’t argue that point because I thought there was a cost there of the seal. When my toilet was lifted and placed back, there was no new seal installed so I got taken on that charge. My bottom line after purchasing the labor to install the additional flooring, labor to cut a 4 ft section of tile, moisture barrier, additional flooring and quarter round for my dining room was $1242.06. At the end of the job, I had 2 1/2 boxes of tile left that was not used. Each box covers 23.89 sq ft for a total of 47.78 sq ft at a total cost to me at $3.79 sq ft of $181.09 plus $17.20 tax so $198.29. Remember, I also had one box left from the first install, which I have no use for now or in the future, at a cost of $106.00. I called the store regarding these last two boxes and asked for a refund on them, two boxes extra is excessive in my opinion to expect a customer to pay for. Keith actually had the audacity to say that I had not paid for those??? I reminded him that yes, I had paid for those in the $1242.06 that I had paid them for the additional flooring and moisture barrier. He then says “I just don’t feel like you’re being appreciative of what we did for you in replacing your floor.” Hello, you hired the installers who did not do the installation correctly and I’m supposed to be appreciative that you took the responsibility you should have? I paid for everything extra I added over the initial installation and had no problem with doing that but I DO NOT feel that I should have to pay for two additional boxes of tile just because Tim did not order it correctly! Keith then says “Well, I’ll have to contact the owner about a refund because he had to eat the cost o
Mar 2020
James Caraway has helped me multiple times now and hits a home run every time! They have great variety and will help you make a decision that best suits your needs.
We had our first floor put in our home in November 2021, we bought Happy Feet LVP from River City Flooring. This process was less than smooth with the installers not showing up on the day they were supposed to and then when they did show up the next day the only one who spoke English left so communicating with them was a nightmare! When the one who spoke English came back, he left my flooring in the back of their truck sitting in the sun the whole time, when I asked if it should be brought in he said no. I then asked if this flooring needed to have a moisture barrier pad under it and again was told no. At the end of the installation, I had almost 2 boxes of extra flooring and asked if I could please get a refund on it, I was told by Tim “well, there will be a restocking fee to do that so it’s really not worth it.” Jump forward to June of this year and my flooring was buckling. I started calling the store asking for someone to come look at my floors. I originally spoke to Keith who said he would have Tim call me, which he never did. The following week we went on vacation so tried to call again when we got back home. Another week passed and we were now in to July. I finally spoke to Tim who said he would be by my house that night before going to church, he didn’t show up. I finally was fed up so tracked down who the owner of the company was and sent him a message regarding the run around I was getting. Needless to say, Keith showed up to my home that night. Immediately he says it was a manufacturer problem and he would file a warranty claim on it. Approximately a week and a half later an independent inspector comes to see the floor. Her determination was that the installers, who River City Flooring hired, had not done the job correctly. They had not left any expansion gaps and my floor had also drawn moisture from there not being a moisture barrier put down first. My floor was never tested for moisture either. So we begin the replacement process and I decided to put the LVP in my dining room also which had not been done previously. This was approximately an additional 111 sq ft. On the initial quote I was sent not only did they want me to pay for the labor cost to remove the floor but only wanted to credit me $3745.17 when my initial purchase was $4086.92. They also charged me $76.99 again for taking up the toilet and placing a new seal again, I didn’t argue that point because I thought there was a cost there of the seal. When my toilet was lifted and placed back, there was no new seal installed so I got taken on that charge. My bottom line after purchasing the labor to install the additional flooring, labor to cut a 4 ft section of tile, moisture barrier, additional flooring and quarter round for my dining room was $1242.06. At the end of the job, I had 2 1/2 boxes of tile left that was not used. Each box covers 23.89 sq ft for a total of 47.78 sq ft at a total cost to me at $3.79 sq ft of $181.09 plus $17.20 tax so $198.29. Remember, I also had one box left from the first install, which I have no use for now or in the future, at a cost of $106.00. I called the store regarding these last two boxes and asked for a refund on them, two boxes extra is excessive in my opinion to expect a customer to pay for. Keith actually had the audacity to say that I had not paid for those??? I reminded him that yes, I had paid for those in the $1242.06 that I had paid them for the additional flooring and moisture barrier. He then says “I just don’t feel like you’re being appreciative of what we did for you in replacing your floor.” Hello, you hired the installers who did not do the installation correctly and I’m supposed to be appreciative that you took the responsibility you should have? I paid for everything extra I added over the initial installation and had no problem with doing that but I DO NOT feel that I should have to pay for two additional boxes of tile just because Tim did not order it correctly! Keith then says “Well, I’ll have to contact the owner about a refund because he had to eat the cost o
James Caraway has helped me multiple times now and hits a home run every time! They have great variety and will help you make a decision that best suits your needs.