About Epic Mechanical Service Co.
Reviews for Epic Mechanical Service Co.
Write a reviewHours
Monday: 8AM - 4PM
Tuesday: 8AM - 4PM
Wednesday: 8AM - 4PM
Thursday: 8AM - 4PM
Friday: 8AM - 4PM
Saturday: ClosedSunday: Closed
Epic Mechanical Service Co. is a highly regarded HVAC contractor, ranked in the top 3% of 2400 contractors nationwide. During the challenging pandemic years of 2020-2021, the company received 3 out of 83 Quality Choice Awards issued by First American to the 2400 contractors. Customers praise the smooth product installation process and the knowledgeable technicians who ensure the clients understand how their units work. The company's responsiveness is also highlighted, with one customer noting their issue was resolved within 15 minutes of the technician's arrival. While there was one instance where an issue was initially missed during a lengthy job, the company promptly addressed the problem, and the customer remained satisfied with the overall service. Epic Mechanical Service Co. is widely recommended for their expertise, professionalism, and commitment to customer satisfaction.
My call began with Camilla on Wednesday afternoon explaining my problem. As it was not yet too cold, I wanted to get someone out to fix it before it got too cold. I told her it was not an emergency, so it was not necessary to expedite the call. She got ahold of the technician and I was told he could be there on Friday. James arrived on time and he had the replacement part on his truck. Within 15 minutes the problem was resolved. I read reviews of Epic before I decided to go with them for a complete HVAC replacement as my unit was a little over 30 years old and they did not disappoint. I HIGHLY recommend Epic for your heat/AC needs.Service: Heating system repair
They did a 9.5hr job om my AC/heating unit. The 2 guys were very nice and they worked hard but unfortunately when I went to turn my heat on it would not run. I did call Epic and they sent James out same day. James came in and found the issue in 5.2 seconds and fixed it just as fast. He restored my spirit because I was on the verge of frustration... he did an awesome job as well as the other guys who came out the 2 previous times. Somethings was just missed on the 9.5hr job and it's a possibility they were just tired and we all make mistakes. But all and all service was great!! Would definitely recommend !!
James with Epic Mechanical has been a technician in our home on several occasions. He is professional, kind, and helpful. He takes time to explain and show exactly what he’s doing and why. A+ service.Service: HVAC system maintenance