Arkansas Otolaryngology Center

Arkansas Otolaryngology Center (AOC) is the largest comprehensive ENT, allergy, and hearing clinic in Arkansas, with full-time offices in Little Rock, North Little Rock, Benton, and Heber Springs. The clinic also offers services in Camden, Cabot, Arkadelphia, and Jacksonville on a weekly or bi-weekly basis. Patients generally appreciate the care provided by the doctors, highlighting their genuine concern and professionalism. Dr. Metrailer, in particular, is praised for his caring attitude and thorough approach, especially for ongoing ear issues and speech conditions. The audiologist is also noted for being kind and thorough, contributing to positive patient experiences. However, some administrative issues have been reported. Patients mention delays and miscommunication regarding appointment times, which can lead to frustration. One reviewer pointed out that staff at the front desk can sometimes be abrasive, impacting the first impression. There have also been concerns about billing practices, particularly around the collection of large upfront payments for procedures. Some families experienced confusion with insurance deductibles, leading to unnecessary stress and waiting for refunds. Despite these issues, the clinic has demonstrated responsiveness; for example, a staff member reached out promptly to address concerns and provided a satisfactory resolution. Overall, Arkansas Otolaryngology Center is recognized for its outstanding medical care, professional staff, and attentive doctors, though improvements in administrative processes could enhance the patient experience further.