I recently tried A Better Service Company to replace the HVAC company I had been using... and it was a great decision! Quickly scheduled, professional and knowledgeable.
Sonya Cowgill
May 2025
This service team is responsive and reliable. Our AC unit went out after an unfortunate incident and I called on a Monday morning to ask for a service tech. I fully expected it would be days, as we had experienced with other companies but we had a technician out the same day. He had to order the part but got our unit running in the meantime. They have my business going forward.
David Oswalt
Sep 2024
Air stopped working last night. The guys came out today and fixed my problem. Super courteous and very professional. You have A/C problems check this company out. You will not regret it.
Sheila Hoggle
Jul 2024
Arrived at my place timely. The service gentleman was professional and tried for a long period of time to get my unit up and running. Even though it was a very old unit. The two gentlemen that installed the new unit were equally as professional and got the unit installed very quickly. I have used this company before at my previous residence and have only good things to say. I'm glad I chose A Better Sevice Company. I will always call them first.
Suzanna Allaway
Jun 2024
Excellent company. Arrives as soon as possible and is very professional in their work.
Ian Shields
Jul 2023
Been dealing with these guys for nearly 16 years now....and they have always been very good at what they do and super professional....top notch company!
Janet O'Neal
Jul 2023
A Better Service Co. is the best HVAC company in Tuscaloosa Co!Services: Installation
Kimberly Bush
May 2023
We've used this company several times for HVAC problems and have been pleased with their service every time.
Bo Tranel
Feb 2023
Was great experience from start to finish. I called to get estimate and they came out right away. Gave me options on more cost efficient systems. When could not come out to install because of weather, called right away and rescheduled. Did fantastic job with installation, cleaned up after themselves. Sonny was great, made sure I knew everything I needed to know. His crew was very friendly and got things done. Without a doubt will use A Better Service Co. for all my hvac needs and would recommend them to anyone and everyone!Service: Heating system installation
Hailee Kluczan
Dec 2022
This company installed our AC unit last June (we have a new construction home so our house is only a little over a year old) We did not choose this company. (Our contractor did)Our air went out on Monday of this week. I called them a little after 10A. The woman on the phone was not very nice and told me they’d come in the afternoon. I waited and never heard anything back even though I asked her to communicate with me on a time that they could come out. (She had zero urgency for getting us taken care of) (I also have 2 kids- one with asthma and another 4 month old who’s had a portion of her lung removed- they can’t handle no airflow well especially with a house at 83 degrees)I waited for about 2 hours with no response from them and reached out to another company (who came in 2 hours.. and brought portable units to cool us off thankfully)Turns out our AC unit was not installed properly. Our unit had been leaking Freon for so long the copper lines were discolored. We had unknowingly run our unit out of Freon due to this. When I told Linda this (the manager) she told me it was ironic our unit worked for a year and now wasn’t working. (Terrible attitude) Our warranty was up with them on 06/07/22 even though it’s now only 07/2022. They do not stand behind their work nor do they care about your situation.I received a call at 8p from their technician asking if they still needed to come out to help with our unit. I told him we had already handled the situation. (Thankfully so because we would’ve burnt up waiting until 8p on them) I have emailed them with no response so I’m going to save other people from spending thousands of dollars with them. Extremely poor customer service. Save your money and your time.Edit- I also find it strange that they can respond to other reviews on here posted after this one but continue to ignore us. We spent THOUSANDS of dollars with this company and you can’t return a phone call, email, or a review. Again- goes to show the kind of customer service they provide.Services: Installation
Trey Newman
I recently tried A Better Service Company to replace the HVAC company I had been using... and it was a great decision! Quickly scheduled, professional and knowledgeable.
Sonya Cowgill
This service team is responsive and reliable. Our AC unit went out after an unfortunate incident and I called on a Monday morning to ask for a service tech. I fully expected it would be days, as we had experienced with other companies but we had a technician out the same day. He had to order the part but got our unit running in the meantime. They have my business going forward.
David Oswalt
Air stopped working last night. The guys came out today and fixed my problem. Super courteous and very professional. You have A/C problems check this company out. You will not regret it.
Sheila Hoggle
Arrived at my place timely. The service gentleman was professional and tried for a long period of time to get my unit up and running. Even though it was a very old unit. The two gentlemen that installed the new unit were equally as professional and got the unit installed very quickly. I have used this company before at my previous residence and have only good things to say. I'm glad I chose A Better Sevice Company. I will always call them first.
Suzanna Allaway
Excellent company. Arrives as soon as possible and is very professional in their work.
Ian Shields
Been dealing with these guys for nearly 16 years now....and they have always been very good at what they do and super professional....top notch company!
Janet O'Neal
A Better Service Co. is the best HVAC company in Tuscaloosa Co!Services: Installation
Kimberly Bush
We've used this company several times for HVAC problems and have been pleased with their service every time.
Bo Tranel
Was great experience from start to finish. I called to get estimate and they came out right away. Gave me options on more cost efficient systems. When could not come out to install because of weather, called right away and rescheduled. Did fantastic job with installation, cleaned up after themselves. Sonny was great, made sure I knew everything I needed to know. His crew was very friendly and got things done. Without a doubt will use A Better Service Co. for all my hvac needs and would recommend them to anyone and everyone!Service: Heating system installation
Hailee Kluczan
This company installed our AC unit last June (we have a new construction home so our house is only a little over a year old) We did not choose this company. (Our contractor did)Our air went out on Monday of this week. I called them a little after 10A. The woman on the phone was not very nice and told me they’d come in the afternoon. I waited and never heard anything back even though I asked her to communicate with me on a time that they could come out. (She had zero urgency for getting us taken care of) (I also have 2 kids- one with asthma and another 4 month old who’s had a portion of her lung removed- they can’t handle no airflow well especially with a house at 83 degrees)I waited for about 2 hours with no response from them and reached out to another company (who came in 2 hours.. and brought portable units to cool us off thankfully)Turns out our AC unit was not installed properly. Our unit had been leaking Freon for so long the copper lines were discolored. We had unknowingly run our unit out of Freon due to this. When I told Linda this (the manager) she told me it was ironic our unit worked for a year and now wasn’t working. (Terrible attitude) Our warranty was up with them on 06/07/22 even though it’s now only 07/2022. They do not stand behind their work nor do they care about your situation.I received a call at 8p from their technician asking if they still needed to come out to help with our unit. I told him we had already handled the situation. (Thankfully so because we would’ve burnt up waiting until 8p on them) I have emailed them with no response so I’m going to save other people from spending thousands of dollars with them. Extremely poor customer service. Save your money and your time.Edit- I also find it strange that they can respond to other reviews on here posted after this one but continue to ignore us. We spent THOUSANDS of dollars with this company and you can’t return a phone call, email, or a review. Again- goes to show the kind of customer service they provide.Services: Installation