Wiley Services deserves a lot of credit for doing the right thing. Due to an oversight years ago by a now former employee, my condenser wasn't properly registered for an extended warranty. When the issue was recently discovered, Scott Wiley tracked down the problem, admitted the error, and stood behind the product, eating the cost of the replacement part. He could have told me to pound sand and I would have been SOL. But he doesn't operate like that. I doubt it would have even crossed his mind. Scott is an honest tradesman. There aren't as many of those around as there ought to be these days.
Jun 2024
I called them late on a Friday after both of my AC units died after being well past due for replacing. They had someone there the next day (Michael) who inspected them and provided a temporary fix which was much needed due to it taking place in June. For a fair price, they then got me scheduled for everything to be done the following Tuesday. The crew got to my house on time, did everything needed in a few hours, and were as nice as they could be. Highly recommend them and, while I hope I don’t need their services anytime soon (ha), they are who I’ll be calling in such an instance.
Wiley Services deserves a lot of credit for doing the right thing. Due to an oversight years ago by a now former employee, my condenser wasn't properly registered for an extended warranty. When the issue was recently discovered, Scott Wiley tracked down the problem, admitted the error, and stood behind the product, eating the cost of the replacement part. He could have told me to pound sand and I would have been SOL. But he doesn't operate like that. I doubt it would have even crossed his mind. Scott is an honest tradesman. There aren't as many of those around as there ought to be these days.
I called them late on a Friday after both of my AC units died after being well past due for replacing. They had someone there the next day (Michael) who inspected them and provided a temporary fix which was much needed due to it taking place in June. For a fair price, they then got me scheduled for everything to be done the following Tuesday. The crew got to my house on time, did everything needed in a few hours, and were as nice as they could be. Highly recommend them and, while I hope I don’t need their services anytime soon (ha), they are who I’ll be calling in such an instance.