Scheduled & arrived on-time. Knew how to assess problem & how to access correct components. Had right equipment and worked efficiently. Refrigerator cooling now 72 hours later. Hope for continued normal operation.
May 2026
Schedule was given for hours 8-5. Service person running slightly behind and arrived a few minutes after 5:30 PM. We were updated about the arrival of the repair person throughout the day.
April 2026
JD, our technician, was very helpful after the previous technician didn’t show or call. The second technician also ordered the wrong part for our dryer. Communication could be improved; it’s hard to get a live agent. This process took almost 4 weeks to complete. I understand the understaff.
Scheduled & arrived on-time. Knew how to assess problem & how to access correct components. Had right equipment and worked efficiently. Refrigerator cooling now 72 hours later. Hope for continued normal operation.
Schedule was given for hours 8-5. Service person running slightly behind and arrived a few minutes after 5:30 PM. We were updated about the arrival of the repair person throughout the day.
JD, our technician, was very helpful after the previous technician didn’t show or call. The second technician also ordered the wrong part for our dryer. Communication could be improved; it’s hard to get a live agent. This process took almost 4 weeks to complete. I understand the understaff.