About Renaissance Montgomery Hotel & Spa at the Convention Center
Reviews for Renaissance Montgomery Hotel & Spa at the Convention Center
Write a reviewHours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Tips
swimming pool: seasonal, outdoor, poolside bar parking: garage, valet accepts credit cards free wi-fi open to all
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Stopped here for an overnight stay while traveling home to KY. Beautiful hotel in great location off I-65. Check in waa great and Meigs was very informative giving instructions for parking and room service. Once in the room, we ordered the fried chicken Cobb salad thru room service. It was huge and the chicken was moist and delicious 😋. We had a big king room with lots of space. The bed was super comfy as were the pillows. The bathroom included a bathtub separate from the shower both had shampoo, conditioner and body wash. There was a Keurig coffee maker with both coffee and tea as well as bottled water available! There is a vending machine and ice across...read full review
Was greeted promptly and helped with every issue except one. I called a week ahead of time to ask for a microwave j. The room. I was told by the reservation attendant she would annotate my request and it shouldn't be a problem. Only to find when I arrived they do not provide this service. I was a bit miffed because I could have made alternate arrangements beforehand if the agent I spoke with had only been up front vs placating me saying she would annotate the request.
Top floor King room with a river view was fantastic.
The room was supposed to include concierge lounge access but I had to go back to the front desk to add it to my room key. The lady at the front desk argued with me and demanded I show my reservation email. They continued to argue despite all this until another desk agent who seemed to be some kind of manager informed them that my room did include it. The most annoying part was the condescending scowl from this lady when I initially asked to have my key fixed, and then they were visibly angry when they had to actually add the concierge lounge access to my room key.
They really need to make sure the desk...read full review