Tips & Reviews for Massage Envy

price range: average by appointment only accepts credit cards private lot parking wheelchair accessible carla massage

  • Sep 2021

    I’ve booked a massage twice and had it cancelled twice. The first time I received a text when I was about to pull into the parking lot saying it was cancelled after I wasted my gas and time driving 30 minutes away. The second time no one bothered to let me know it had been cancelled until I walked in the door. The lady behind the desk said they tried to reach me but it didn’t go through. She called out an old number that I haven’t used in 4 years and said I booked with that number. Why tf would I book with an old number? That makes zero sense, but it’s funny how they seemed to have my correct phone number and email when they cancelled spur of the moment last full review

  • Aug 2021

    This is a great Massage Envy location in Hoover, AL. The services at this location are always good. What you should also know is that this location has great management. Reagan, the manager, is very kind and responsive and obviously cares about providing a good customer experience. I know this personally because I had some issues with our account dating back to 2014 and Reagan showed immediate interest and helped us get the issues resolved.

  • Mar 2021

    I am highly disappointed with this location’s front-office service, specifically Debra. I had an appointment this evening at 5pm, but woke up experiencing illness so wanted to reschedule my appointment, especially in light of the Covid-19 climate we are still in. I called their office first thing (8am) and explained my illness to Debra and informed her I would like to reschedule. She gave me several run-arounds concerning why even though I was sick I could not reschedule. Even so much as stating the owners are the reason why if a patron feels ill they still have to be serviced. She then said half of my Massage Envy points banked for today’s service would be full review



Monday: 8AM - 10PMTuesday: 8AM - 10PMWednesday: 8AM - 10PMThursday: 8AM - 10PMFriday: 8AM - 10PMSaturday: 8AM - 8PMSunday: 10AM - 6PM


Google Google: 3.2/5 Yelp Yelp: 3.5/5 Facebook Facebook: 3.9/5 Foursquare Foursquare: 6.9/10 BBB BBB: A+

Massage Envy

5519 Grove Blvd Suite 125, Hoover

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