Standard bait and switch operation. Not one thing went the way it was presented. Sales person lied multiple times, made stuff up if he didn't know the answer, finance manager was incredibly rude, pushy and made it clear he only wanted to sell the extra warranties regardless of if he explained them or not. Title app was incorrect. Nothing was done well. This is why people go to places like Carmax where they act like actual decent humans and have professional staff.
September 2023
Bill in service is the most unprofessional srrvice manager I've ever dealt with. Avoid if possible.
July 2023
Acura has been in our family for 33 years and King Acura started service on our car in 1992 when we moved to town. We have purchased 3 vehicles from this group and had all service performed there. Recently while doing a service on our oldest Acura, it returned with a crack in the windshield. It took the service manager a week to respond to this issue and his response amounted to “so what, too bad and not my issue.” 31 out of our 33 years with this group, so much money spent there and this is how they choose to treat their customers. Highly recommend others find another place to purchase and service their vehicle.
Standard bait and switch operation. Not one thing went the way it was presented. Sales person lied multiple times, made stuff up if he didn't know the answer, finance manager was incredibly rude, pushy and made it clear he only wanted to sell the extra warranties regardless of if he explained them or not. Title app was incorrect. Nothing was done well. This is why people go to places like Carmax where they act like actual decent humans and have professional staff.
Bill in service is the most unprofessional srrvice manager I've ever dealt with. Avoid if possible.
Acura has been in our family for 33 years and King Acura started service on our car in 1992 when we moved to town. We have purchased 3 vehicles from this group and had all service performed there. Recently while doing a service on our oldest Acura, it returned with a crack in the windshield. It took the service manager a week to respond to this issue and his response amounted to “so what, too bad and not my issue.” 31 out of our 33 years with this group, so much money spent there and this is how they choose to treat their customers. Highly recommend others find another place to purchase and service their vehicle.