About Florence Eye Center
Florence Eye Center is a full-service private optometric practice that has been in operation for over 30 years. The practice offers eye examinations, contact lenses, and treatment of eye diseases and injuries. They have a large optical area displaying over 1500 frames and sunglasses. Patients praise the doctors and staff for their expertise and excellent customer service. The office is noted for being friendly and accommodating, with short wait times even for walk-in appointments. The practice has received positive reviews from patients, who appreciate the staff's patience and kindness, particularly in assisting with contact lens fittings. The practice caters to the local Hispanic community, with a bilingual Spanish/English doctor. Patients have reported that the staff are great, and the practice is highly recommended, with one patient describing their experience as "100% recommended."
We had no issues with the doctor at this location, but the staff and their ability to file an insurance claim are severely lacking. My son has two different vision policies and because the staff doesn’t file correct or refuses to file at all, we have been out of pocket over $500 in the past few months. When I ask for explanations they come up with different reasons and after I explain why that isn’t correct; they come up with a new reason.
I have been unable to order my contacts due to not being able to log into the correct account, I reached out to the office numerous times for help and was unable to get anyone to actually listen. I finally called back yesterday and spoke with someone different, her name was Brittany (The 5 stars are for you!!!). She was amazing. Brittany was not in a hurry to get off the phone with me (like everyone else I spoke to) and she actually listened to the issue with why I couldn't order my contacts. She stayed on the phone until she figured it out and got the issue corrected and I appreciate it so very much! Thank you Brittany for being so very friendly, willing to help...read full review
Excellent group of professionals, willing to help,Dr. Kachelman, Dr. Brewer, and Dr. Basden do a phenomenal job, would highly recommend. Multiple locations for convenient service great selection of eyewear and other accessories