Tier 1 Veterinary Medical Center is a highly regarded veterinary practice that has earned the trust and appreciation of its clients. The staff, led by the knowledgeable and honest Dr. Schmidt, consistently provide exceptional care and support to pet owners during both joyful and difficult times. Whether it's emergency surgery, cancer treatment, or end-of-life care, the team at Tier 1 goes above and beyond to ensure the well-being of their patients and the comfort of their clients. Clients have praised the kindness, consideration, and professionalism of the entire staff, who strive to make even the most challenging situations as positive and pleasant as possible.
While many clients have had great experiences with the doctors and their techs, some have pointed out issues with the reception staff. For instance, one client mentioned a frustrating wait time and a lack of communication regarding their appointment. Although the care provided was appreciated, the reception experience left them feeling unacknowledged. Another client reported a misunderstanding during a phone call, which was later clarified by the owner, who was polite and understanding. Overall, while Tier 1 Veterinary Medical Center is known for its quality services and care, there is room for improvement in customer communication, especially during busy times.
Dr. Masterson, Lauren, Jasmine, and Eden were so gentle and kind to my little Grandpaw today. The entire visit his best interest was a priority. He received great and thorough care. Thank you for taking amazing care of him and all that you do!
Our cat had a horrible cough and he needed a vet visit. First vet we went to wanted over $1000 to diagnose the problem and tried to sell us expensive pet insurance. Luckily we decided to get a second opinion and chose Tier 1. They helped us immediately instead of waiting weeks for an appointment and healed our cat for under $200. They are friendly, professional and in the business of helping our pets instead of taking advantage of people when they’re desperate for their animals to feel better. Tier 1 is fantastic!!! Thank you to the vet and staff
Been here three separate times with my reactive pit who does not like the vet. Each time the team has taken her and treated her so well. They are so knowledgeable and understanding, and treated her with patience even though she’s super difficult! Definitely recommend
6623 E Blue Lupine Dr, Palmer, AK 99645
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