Can't imagine better service at any point in my interactions with this company, or a better carpet cleaning experience. By phone and in all email communications, Jennifer (office) extremely professional. Aaron, who cleaned the carpet, came in a company shirt with his name on it - also very professional - and did a great job with not a minute of wasted time. Fair price, and billed exactly as quoted before work began. I don't live in Juneau (there temporarily to sell my brother's house) and feel grateful I picked J&J. Highly recommend.
June 2024
Very professional operation. They scheduled a walkthrough and gave me a quote for a mold abatement. Also gave me tips to remedy the problems myself which was considerate. The cleaning was conducted while I was out of town and I felt very safe trusting them with my key and personal property. Returned home to a locked and clean boat.
December 2021
Frozen sewer pipe with water backing up in crawl space. Plumber couldn't fix it (but did rule out clog). Called J & J but we're told they were short on staff, Illness, vacation, jury duty, etc., so didn't expect to hear from them. Within a couple of hours we got a call and they were here within 1/2 hour. Spent nearly 3 hours putting hot water down and cleared the frozen clog. Also gave us ideas on how to avoid this in the future. But more than all that, they called a few days later to make sure everything was still flowing!! Greatly appreciate the follow-up. Doesn't happen very often and so appreciated this extra communication.
Can't imagine better service at any point in my interactions with this company, or a better carpet cleaning experience. By phone and in all email communications, Jennifer (office) extremely professional. Aaron, who cleaned the carpet, came in a company shirt with his name on it - also very professional - and did a great job with not a minute of wasted time. Fair price, and billed exactly as quoted before work began. I don't live in Juneau (there temporarily to sell my brother's house) and feel grateful I picked J&J. Highly recommend.
Very professional operation. They scheduled a walkthrough and gave me a quote for a mold abatement. Also gave me tips to remedy the problems myself which was considerate. The cleaning was conducted while I was out of town and I felt very safe trusting them with my key and personal property. Returned home to a locked and clean boat.
Frozen sewer pipe with water backing up in crawl space. Plumber couldn't fix it (but did rule out clog). Called J & J but we're told they were short on staff, Illness, vacation, jury duty, etc., so didn't expect to hear from them. Within a couple of hours we got a call and they were here within 1/2 hour. Spent nearly 3 hours putting hot water down and cleared the frozen clog. Also gave us ideas on how to avoid this in the future. But more than all that, they called a few days later to make sure everything was still flowing!! Greatly appreciate the follow-up. Doesn't happen very often and so appreciated this extra communication.