Spa by JW

Spa by JW offers an exceptional experience from start to finish. Guests are greeted with warm and charming service, including the friendly front desk team. The beautiful facility provides a relaxing and de-stressing environment, complete with a private bathroom in the massage room. Therapists, such as Simran and Thamara, provide attentive and wonderful treatments, including massages, facials, and foot scrubs. The staff goes above and beyond to make each guest feel special, providing an extraordinary and luxurious experience. Guests have praised the excellent service, outstanding product quality, and professionalism of the staff, including Genia, Isabella, and Mary. The staff is described as going above and beyond, making guests feel special, with their work ethic and humility adding depth to their incredible skills. One guest even had their birthday celebrated in a special way at the spa. While most guests are highly satisfied, some have expressed dislike for the 20% gratuity charge, which is unusual for a spa, and may deter them from returning.