Going into our 4th week without an operational dishwasher and after 3 tech visits still cannot get a resolution. Service Managers to staff are unwilling, uncaring or their hands are really tied by processes. I’m not sure whether this is because it’s a warranty service or a regular thing at Hobart. PLS STOP RIPPING OFF CUSTOMERS AND DONT WARRANTY PRODUCTS IF YOU CANNOT FIX. Never again a Hobart.Service: Dishwasher repair
chichao zhang
Apr 2023
Poor customer service and unprofessional technical team. I called in for a service of a steamer machine, it's leaking from the back. They sent a technician but the problem did not solved properly after the service. I called them to let the technician come back and double check his work, but they just ignored my request. They were kept sending me the bill over and over again, and tried to get me pay for the unfinished work. They sent me letters from their lawyer. My request is simple, send the technician back and double check his work. Why did this company bringing this to the next level? I have never said I'm not going to pay the bill, all I want is send someone to clean up the mess before asking me to pay. I got a phone call from them two weeks ago, still the guy who was trying to get me pay the bill and not paying attention on my request. He also said he did not believe in my words and he would talk to his manager, then did not let me finish my sentences and handed up the phone. I believe there is a manager in the company but never showed up or talk to me. They told the lawyer we were making up a story and wanted a deal after received the bill,in facts, we told them the leak is still going on after the service not after received the bill. What I have got is the final warning from there laywer instead of their manager get back to me. What kinds of training did this company provided to employees? They did not paying attention on our request. Their customer services really made me sick. I had enough, I paid almost a thousand dollars for their unfinished work. If I know they does not have the skill to fixed the machine, I could have called somebody else instead. Not suggesting this company and I'd never come back to them.Service: Stove, cooktop & oven repair
Xiu Qing Fang
Apr 2023
Problem not solved properly, charged an unreasonable price for nothing. 0 star if I could.
Levi Alton
Apr 2022
Great people fast serviceService: Oven repair
Brennan Roberts
Apr 2022
Ron is our technician for the Chateau Lake Louise. Our operations success is in large part from his work. Thank you Ron for everything.Service: Dishwasher repair
Tracey Benoit
Apr 2022
Sourcing parts for an older slicer and Leo Pelletier was extremely helpful and went out of his way to help fix my problem. Even called me to come up with a different solution! Highly recommend :)
Sue Judges
Apr 2022
They collaborated with another company to find information for me on an old piece of equipment. They were unsuccessful but tried hard and took the time to research it for me. I Love Hobart equipment.
Doug Vance
Apr 2021
They are extremely knowledgeable and fast to respond. Great Job! In my line of work we depend on them a lot and not once have we had an issue.
Mirna Abbas
Apr 2021
Good customer servie for leo he was very caring about the stuff i order and responsive thx again for your good service leo
Dave S
I buy OEM Hobart parts.Great staff
Tam Thiyaga
Going into our 4th week without an operational dishwasher and after 3 tech visits still cannot get a resolution. Service Managers to staff are unwilling, uncaring or their hands are really tied by processes. I’m not sure whether this is because it’s a warranty service or a regular thing at Hobart. PLS STOP RIPPING OFF CUSTOMERS AND DONT WARRANTY PRODUCTS IF YOU CANNOT FIX. Never again a Hobart.Service: Dishwasher repair
chichao zhang
Poor customer service and unprofessional technical team. I called in for a service of a steamer machine, it's leaking from the back. They sent a technician but the problem did not solved properly after the service. I called them to let the technician come back and double check his work, but they just ignored my request. They were kept sending me the bill over and over again, and tried to get me pay for the unfinished work. They sent me letters from their lawyer. My request is simple, send the technician back and double check his work. Why did this company bringing this to the next level? I have never said I'm not going to pay the bill, all I want is send someone to clean up the mess before asking me to pay. I got a phone call from them two weeks ago, still the guy who was trying to get me pay the bill and not paying attention on my request. He also said he did not believe in my words and he would talk to his manager, then did not let me finish my sentences and handed up the phone. I believe there is a manager in the company but never showed up or talk to me. They told the lawyer we were making up a story and wanted a deal after received the bill,in facts, we told them the leak is still going on after the service not after received the bill. What I have got is the final warning from there laywer instead of their manager get back to me. What kinds of training did this company provided to employees? They did not paying attention on our request. Their customer services really made me sick. I had enough, I paid almost a thousand dollars for their unfinished work. If I know they does not have the skill to fixed the machine, I could have called somebody else instead. Not suggesting this company and I'd never come back to them.Service: Stove, cooktop & oven repair
Xiu Qing Fang
Problem not solved properly, charged an unreasonable price for nothing. 0 star if I could.
Levi Alton
Great people fast serviceService: Oven repair
Brennan Roberts
Ron is our technician for the Chateau Lake Louise. Our operations success is in large part from his work. Thank you Ron for everything.Service: Dishwasher repair
Tracey Benoit
Sourcing parts for an older slicer and Leo Pelletier was extremely helpful and went out of his way to help fix my problem. Even called me to come up with a different solution! Highly recommend :)
Sue Judges
They collaborated with another company to find information for me on an old piece of equipment. They were unsuccessful but tried hard and took the time to research it for me. I Love Hobart equipment.
Doug Vance
They are extremely knowledgeable and fast to respond. Great Job! In my line of work we depend on them a lot and not once have we had an issue.
Mirna Abbas
Good customer servie for leo he was very caring about the stuff i order and responsive thx again for your good service leo