About Best Buy
Best Buy is an electronics store chain that offers a wide range of products including computers, mobile devices, TVs, and appliances. Customers can enjoy convenient options like reserving products online for in-store pickup or shopping online with free shipping on orders over $35. The store is known for its friendly staff and excellent customer service. Many customers have shared positive experiences, highlighting the helpfulness of employees. For example, one customer received outstanding support while purchasing appliances over the phone, making the process effortless. Another customer appreciated quick assistance from a staff member after struggling to find help in the store. The staff, including managers and team leads, are often described as friendly, accommodating, patient, and professional. One customer mentioned how Jatin, a team lead, resolved issues effectively with a friendly and positive attitude. Another reviewer praised the manager Jatin Singh Chhoker for being very accommodating and smart, showing great qualities for leadership. Additionally, a staff member named Aisha was described as genuine, helpful, and very sweet, creating a pleasant shopping experience. Best Buy also offers installation services and a Low Price Guarantee, along with in-house Geek Squad Agents for technology issues, ensuring a reliable shopping experience.
Terrible store. I asked multiple people where two items were in the store and no one seemed to know what I was talking about. The front entry guy sent me to the back corner and then the lady there sent me back up front. The second item I was sent to the computer section and the guy looked at me like I had two heads. I was speaking in fluent perfect English and yet was misunderstood. Do these workers here not know English? Are they unaware of basic technology product names? Or is it both? Employees need better screening (fluency in local language is essential in service industry) or training (in tech lingo/english)
Then, when I went to actually to buy the first...read full review
Bought some ps5 games at this location. The associate I dealt with made a point of telling me once the plastic on the case was open the game couldn't be returned.
I asked what happens if the product is faulty or broken and they said to contact Sony. There's no phone number on the receipt or any contact information for manufacturers warrenty. They weren't able to supply one.
I made the purchase anyway but just a heads up for people. Best Buy won't replace or refund any games if there's anything wrong. I think it's kind of silly.
Great customer service and accommodation from the Team Lead Jatin. I went in for a price match after talking to Best Buy’s customer service over the phone but was met with some hesitation in store. Jatin did a great job at resolving any issue. Friendly and positive attitude as well as professional in his explanations.