The staff, owner and groomers are incredibly friendly. I had a calamity of errors one morning, and they were beyond helpful. They are always cheerful, knowledgeable and quick to help! Love this place!
June 2025
I like this outlet over the others! Raj, a staff at Pet Valu Royal Oak made it so much easier for me as my senior cat is so picky and refusing certain kinds of food. He talked me through a few options over the next 3 visits. Because of Raj's epic customer service, I would recommend this outlet to anyone needing the extra empathy and understanding.
May 2025
I usually have a great experience every time I come to this location, which is pretty often! I am a single mom who runs a business and has a busy schedule almost everyday. Today was pretty rough and long; I rushed to the shop to make sure my dog would have food in the morning. I showed up at 8:30, and as soon as I walked in I felt the negative energy. I never felt so unwelcome walking into a store. The lack of acknowledgment was unreal to me. Especially since I always come there and most are usually so welcoming! I have never seen this particular employee though. As someone who also works in customer service, I understand we all have bad days, but it’s important making... read full review
The staff, owner and groomers are incredibly friendly. I had a calamity of errors one morning, and they were beyond helpful. They are always cheerful, knowledgeable and quick to help! Love this place!
I like this outlet over the others!
Raj, a staff at Pet Valu Royal Oak made it so much easier for me as my senior cat is so picky and refusing certain kinds of food. He talked me through a few options over the next 3 visits.
Because of Raj's epic customer service, I would recommend this outlet to anyone needing the extra empathy and understanding.
I usually have a great experience every time I come to this location, which is pretty often! I am a single mom who runs a business and has a busy schedule almost everyday. Today was pretty rough and long; I rushed to the shop to make sure my dog would have food in the morning. I showed up at 8:30, and as soon as I walked in I felt the negative energy. I never felt so unwelcome walking into a store. The lack of acknowledgment was unreal to me. Especially since I always come there and most are usually so welcoming! I have never seen this particular employee though. As someone who also works in customer service, I understand we all have bad days, but it’s important making... read full review