I regret to say that my family's experience at Northland Kia was far from satisfactory. The level of rudeness, dishonesty, and unprofessionalism we encountered during our visit was truly disheartening.
From the moment we stepped onto the premises, it was evident that customer service was not a priority. The staff exhibited a dismissive and unfriendly attitude, making us feel unwelcome and undervalued as potential customers.
Moreover, we were appalled by the blatant dishonesty displayed by some of the representatives. False promises and misleading information were given, which ultimately led to a significant loss of trust in the dealership.
The overall professionalism of the staff was severely lacking. It was evident that proper training and customer-centric values were absent from their approach. Our concerns were met with indifference, and we were left feeling frustrated and disregarded.
In conclusion, our experience at Northland Kia was deeply disappointing. The combination of rudeness, dishonesty, and unprofessionalism exhibited by the staff left a lasting negative impression. I would strongly advise potential customers to exercise caution when dealing with this dealership.
About Northland Kia
Northland Kia, located near Northland Village Mall in Calgary, offers a wide selection of new Kia Forte sedans and used Kia Sportage SUVs. The trustworthy team at Northland Kia is dedicated to helping customers find the right vehicle for their needs. Customers have praised the exceptional service and professionalism of the managers, who have been described as always available, knowledgeable, and helpful throughout the car-buying process. Many customers have expressed their gratitude for the managers' assistance in selecting the perfect car, answering all questions, and ensuring a pleasant and stress-free experience, even after the purchase. Julian was incredibly helpful and genuine. Vin the sales manager was also very helpful and easy to work with. Lauire helped with all the financing and paper work and was also very helpful and easy to communicate with. Joshua provided an outstanding sales experience, attentive, knowledgeable, and took the time to address all questions. His approach was friendly and professional, making the entire process enjoyable and stress-free. Crystal is the star of the service advisor team, excellent at telling what work should be done now and what can wait. Northland Kia is a reliable choice for anyone in the Calgary, Northland Village, Cochrane, or High River areas looking to purchase a new or used Kia vehicle.
Reviews
We went in to look at our first electric vehicles one Saturday and had gone to a few different dealerships! Northland Kia and Matt our salesperson was the last one of the day and our experience was Bar None! While we had one car in mind Matt took the time and sought our needs and ending up recommending a KIA EV4! He took the time with us to go over the many different trim levels of the vehicle and benefits of each took us on a test drive to show us different functionality of the vehicle and ultimately even without having one in stock, they were able to get one from another dealership in Western Canada when we were ready to purchase… The finance team, the sales managers… read full review
A big big big thanks to Anastasiya from Northland Kia who helped me choose the best car for my family and I. Her dedication, patience and professionalism made this important journey a total peace of mind. She went above and beyond from my trade valuayion, choosing the best car, the videos, the colors, follow-ups with the team, everything. Keep it up and thank you so much!
Photos
Hours
Monday 8:30AM - 8PM
Tuesday 8:30AM - 8PM
Wednesday 8:30AM - 8PM
Thursday 8:30AM - 8PM
Friday 8:30AM - 6PM
Saturday 8:30AM - 5PM
Sunday Closed
Location
5100 Shaganappi Trail Northwest, Calgary, AB T3A 2L7
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