Kayu Canada Inc. is highly regarded for its exceptional customer service and quality products. Customers report being extremely satisfied with their purchases, particularly tongue and groove Red Balau Batu, which has transformed spaces like basements. The company is noted for its responsiveness, with one customer praising their ability to quickly source a replacement tile for a broken deck. Kayu is also recognized as the only supplier in Canada offering Merbau hardwood flooring and outdoor decking, making it a top choice for those seeking exotic and durable materials. Many reviews emphasize the company's great prices and the helpfulness of the owner, leading to high recommendations from customers.
Extremely happy with the product but blown away by their customer service. Wouldn't hesitate to recommend Kayu. We had a new deck installed a few years ago. We love it. One of the tiles broke - but the contractor that installed it changed hands and the new owner wouldn't find the paperwork relating to the original install. We were able to determine that the manufacturer was Kayu. Took a long-shot hoping they'd be able to help. Not only did they help, they found the original order, and were able to source a replacement and have it shipped the next day! Unreal customer service. Highly recommend doing business with a company that conducts itself like this.
Apr 2025
5.0★★★★★
Good place
Jun 2024
5.0★★★★★
I have dealt with the owner and he has been really forthcoming in repairing the issues related to my deck. It's a great product that needs care.
