Furnace Family was great at explaining costs and scheduling my appointment. My furnace just stopped working. The technician Brad, did a fantastic job at fixing it, and also explaining the issues and costs. I will have no problem referring Furnace Family to all my friends and family.
October 2025
We have been dealing with Furnace Family now for a few years and have constantly been amazed by the high level of professionalism and product expertise we have experienced. We have utilized them to recommend and install our A/C unit as well as our Furnaces. Of particular note is Sharon in the office who has been very proactive in dealing with us, and to say she is customer service focused would be an understatement.
July 2025
We purchased an AC from Furnace Family 3 yrs ago. We are still under warranty. The unit was not cooling to set temperature. When I called the gentleman (David, I think) was very attentive to my issue and was able to get a technician out the next day. What I thought was going to be a quick fix, took several hours. The technician, Rico was amazing. He was very friendly and knowledgeable, kept us abreast of everything he was doing. Before he left he gave advice on the MERV # for our furnace as well. The quality of service is second to none! I am glad we chose Furnace Family and will recommend 100% always.
Furnace Family was great at explaining costs and scheduling my appointment. My furnace just stopped working. The technician Brad, did a fantastic job at fixing it, and also explaining the issues and costs. I will have no problem referring Furnace Family to all my friends and family.
We have been dealing with Furnace Family now for a few years and have constantly been amazed by the high level of professionalism and product expertise we have experienced. We have utilized them to recommend and install our A/C unit as well as our Furnaces. Of particular note is Sharon in the office who has been very proactive in dealing with us, and to say she is customer service focused would be an understatement.
We purchased an AC from Furnace Family 3 yrs ago. We are still under warranty. The unit was not cooling to set temperature. When I called the gentleman (David, I think) was very attentive to my issue and was able to get a technician out the next day. What I thought was going to be a quick fix, took several hours. The technician, Rico was amazing. He was very friendly and knowledgeable, kept us abreast of everything he was doing. Before he left he gave advice on the MERV # for our furnace as well. The quality of service is second to none! I am glad we chose Furnace Family and will recommend 100% always.