⭐⭐⭐⭐⭐ We had a leaking hot tub that needed repair, and Empress Hot Tubs & Swim Spas made the whole process incredibly easy and stress-free. They came to our Valleyridge home, picked up the hot tub, took it to their shop to fix it, and delivered it back right on time — all handled with care and professionalism.
Jacquieline, the owner, is warm, honest, and incredibly easy to deal with. She made us feel confident from the very first call that we were in good hands. No upselling, no pressure — just real, honest service and genuine support.
Then there’s Pat — the man, the legend! He is hands-down one of the... read full review
August 2024
Had a great experience buying a hot tub from Jacqueline this week. Price was fair and service was great. Jacqueline connected me with a great electrician , which saved me $1200 comparing what I managed to find on my own, she organized delivery and set up, even sent a person to my house to explain me how everything works. Water is still heating up , but with hot weather I am already sitting in it with a drink in my hand and very happy with my purchase .
July 2024
We’ve gone to Jacqueline for her hot tub maintenance expertise for over the last decade and recently had our first purchase experience with her. Our experience was simple, quick, and she personally came to our home to make sure our hot tub was set up properly. She gave us a crash course in chemical maintenance and we will continue to go to her for any of our hot tub needs!
⭐⭐⭐⭐⭐
We had a leaking hot tub that needed repair, and Empress Hot Tubs & Swim Spas made the whole process incredibly easy and stress-free. They came to our Valleyridge home, picked up the hot tub, took it to their shop to fix it, and delivered it back right on time — all handled with care and professionalism.
Jacquieline, the owner, is warm, honest, and incredibly easy to deal with. She made us feel confident from the very first call that we were in good hands. No upselling, no pressure — just real, honest service and genuine support.
Then there’s Pat — the man, the legend! He is hands-down one of the... read full review
Had a great experience buying a hot tub from Jacqueline this week. Price was fair and service was great. Jacqueline connected me with a great electrician , which saved me $1200 comparing what I managed to find on my own, she organized delivery and set up, even sent a person to my house to explain me how everything works. Water is still heating up , but with hot weather I am already sitting in it with a drink in my hand and very happy with my purchase .
We’ve gone to Jacqueline for her hot tub maintenance expertise for over the last decade and recently had our first purchase experience with her. Our experience was simple, quick, and she personally came to our home to make sure our hot tub was set up properly. She gave us a crash course in chemical maintenance and we will continue to go to her for any of our hot tub needs!
Great customer service!