Wont let you exchange a new in box Large Milwaukee heated coat for a Medium one without receipt or gift receip. Manager Brooke did say I could exchange the large for another large. What? if the first large was too big, why would I want another just like it? Brooke soundEd as dumb as their policy trying to explain why I could only exchange a large for a large and not a large for a medium. As usual, Home Depot's customer service sucks, but rest assure, you can walk in at any time and find 10 associates standing around talking to each other and looking at their phones.
July 2018
I ordered a Samsung washer/dryer set from the Gillette, WY Home Depot on 7/3/2018. I was told at the time that they would be delivered in 7-14 days. On day 14 I called to check on my order status, only to have the store act inconvenienced when I wanted an update on my washer and dryer (when I've been without them for three weeks at this point and using a laundromat for our five kid family.) I was told that they would see if my things were on the truck when it came in and I could call that afternoon. I finally called back and talked to the store manager, who told me that while it generally takes 7-14 days to deliver, it can take up to 45 days, which NO ONE mentioned... read full review
Wont let you exchange a new in box Large Milwaukee heated coat for a Medium one without receipt or gift receip. Manager Brooke did say I could exchange the large for another large. What? if the first large was too big, why would I want another just like it? Brooke soundEd as dumb as their policy trying to explain why I could only exchange a large for a large and not a large for a medium. As usual, Home Depot's customer service sucks, but rest assure, you can walk in at any time and find 10 associates standing around talking to each other and looking at their phones.
I ordered a Samsung washer/dryer set from the Gillette, WY Home Depot on 7/3/2018. I was told at the time that they would be delivered in 7-14 days. On day 14 I called to check on my order status, only to have the store act inconvenienced when I wanted an update on my washer and dryer (when I've been without them for three weeks at this point and using a laundromat for our five kid family.) I was told that they would see if my things were on the truck when it came in and I could call that afternoon. I finally called back and talked to the store manager, who told me that while it generally takes 7-14 days to deliver, it can take up to 45 days, which NO ONE mentioned... read full review
Love the pro desk help.