Long’s Plumbing & Heating, Inc.

Long's Plumbing & Heating, Inc. has been serving the greater Gillette area for over 33 years, providing plumbing and water heating services and products to both residential and commercial customers. The company consists of licensed and insured plumbers who take customer service and craftsmanship very seriously, resulting in an A+ rating with the BBB and ties to the local Chamber of Commerce. Customers have consistently praised the company's work. One reviewer mentioned a plumber named Tim, who was "down to earth" and did an excellent job replacing a kitchen faucet and leaking valve while keeping the area clean. Another customer appreciated the quick response to a holiday emergency call regarding sewer pipes coming apart in freezing temperatures, noting that Long's fixed the problem permanently when a competitor only provided a temporary solution. Additionally, Long's has received positive feedback for its water heater installation and toilet replacement services. Customers describe the staff as professional, cheerful, and friendly. George was highlighted for being helpful and patient, while Tim and his crew were commended for their clear communication and respectfulness. Customers also shared that they had a great experience with Jeremy, who was respectful, professional, and did an amazing job, especially during the installation of a Rinnai tankless water heater. One customer had a serious issue with the main drainage from the house backing up badly. Long's identified that the problem was on the city side under the asphalt and helped get the city to cover the repairs. Later, when the issue recurred, they returned, snaked the drain again, and quickly confirmed the problem was fixed—without charging for the second hour of service. Overall, customers highly recommend Long's Plumbing & Heating, Inc. for any plumbing needs, praising their quick response, quality work, and top-notch customer service.