About Sears Appliance Repair
Sears Appliance Repair is a reliable choice for appliance repair in Scott Depot, WV. Customers appreciate the skilled technicians, like Mitchell and Johnathan, who are knowledgeable, professional, and personable. They provide excellent service for various home appliances, including refrigerators, washers, dryers, stoves, ovens, and dishwashers. Many reviews highlight the technicians' ability to communicate well and address customer questions effectively. However, feedback also notes frustration with the AI scheduling and communication system, which some found unhelpful. Despite this, the quality of the technicians' work earns high praise, making Sears Appliance Repair a recommended option for those needing appliance repairs.
Mitchell was very knowledgeable and helpful in trying to fix our refrigerator/freezer. He explained what was wrong and told us the parts needed to fix it. We had to pay the $130 service fee but to go through Sears to have it fixed was pretty pricey ($800 was the quote) so we ended up opting to purchase a whole new fridge/freezer.
Mitchell was great and took care of my repair. However, the AI platform Sears uses to schedule and communicate with clients was unacceptable and ridiculous. Not once was I able to speak with a person and the AI options never could answer the questions I had…. Extremely frustrating. Five stars 💯 for Mitchell and not Sears.
Mitchell let us know when he was arriving by sending an email. Once he arrived he discovered the problem with the freezer light wasn’t the LED bulb but severed wires and he was able to repair and reconnect the wiring. He did an excellent job!