Walmart Home Services

May 2022

If I could give a 0 star I would. Watertown, WI. Well, my dear husband got a nail in his tire with less than 15,000 miles on the tire, the tire had a slow leak as it was flat in the morning and he inflated it to get it to a repair location. Went to Walmart because it was open and it is a simple repair. Got there they took his car in and come back to tell him that there is NO WAY to repair it. My husband says ok give me a new tire. Joyce says you can't just put one tire on. Ok, give me 2. There was a sign that said that they RECOMMEND buying them in pairs - that would be 2 correct? Tires should be repaired in pairs. Joyce continues to say that you have all 4 tires because you have AWD. Wow at $206 per tire plus all the other stuff. YIKES. Why do I have to put on 4 tires? Hubby questioned her as these tires have about 15,000 miles on them. And she said it was the LAW. He asked what Wisconsin Administrative or Federal law number would be referencing, I am interested in looking that up. Embarrassed, she changed her story that it was their policy. Sure it is Walmarts Policy to force someone to spend $900 instead of $200 (follow the money); but I am not dropping $900 on tires because Joyce says so. Then she when on to pull out a book from BF Goodrich and quickly splayed open and closed the book on what they recommended but not enough so that someone could read the entire recommendation. My husband, said you are not selling me BF Goodrich tires. What does the manufacturer of the proposed tires recommend? Joyce responds "This is the Bible of tires!" But it is your choice. Hubby indicated that you really have not given me a choice at all... 4 tires or what is my other choice, I can get 4 donut tires? I am not working on your car she protested. So he said just put the Donut on it, at first she said ok then, Joyce refused. Seriously, you will not put the spare tire on? Joyce went on to say I am not working on your car because you are going to say that I forced you to put 4 tires on your car. Joyce bellowed over the PA to back out of the car. I refuse to work on it. Emotional much? Don't question Joyce. Now at some point, I am sure my husband tried to push her buttons because she was so obstinate about doing anything other than a big fat repair bill. Hubby is not an idiot when it comes to tires. My husband asked to see the manager. Joyce refused and claimed she was the manager of the automotive domain. More like Tire Tyrant! And he had enough of the Tyrant of Tires and went home to fight the battle another day. In fact, the next hubby went the next day to a tire shop and they fixed and balanced for $20+tax. Hmmm.... you are right Joyce, we did have a choice but you did not present the most economical one. Don't go there for tire repairs, go somewhere else.