Ethos Green Power Cooperative

Jan 2025

(Update) -The owner Issac has contacted us. listened to our concerns and remedied the situation. Thank you .- (Our review was adjusted based on this) When we decided to go solar we started the process by getting 3 separate quotes . Being we were unfamiliar with the project and what was necessary we decided to do our due diligence . Ethos was by far the most hands on and from what I could see most knowledgeable on this first visit . As for cost and timeline they were more expensive than our cheapest quote and in the middle for install date . We decided to proceed with Ethos based on our interactions initially and they estimated install to be late September to early October . We signed and payed our portion of what was agreed on promptly without trying to bicker price as we assumed they were worth the cost. This was the first of many small missteps, we were notified after signing our contract that we had been misquoted and we would be getting different hardware than what was documented . Ok no big deal accidents happen but again this is one of many small missteps/ mistakes. As the project proceeded in the beginning (July 2024) it seemed things were moving along as I’d get updates via email on permitting from my electric company . In the beginning Ethos’s app would keep us up to date but this stopped updating and working after the 1st step and stayed frozen on that step for almost our entire install so that was not helpful. As we were anxiously waiting for September/ October we would get texts here and there updating us from the project lead and the original rep we spoke with corrected herself in saying the project would be pushed to October for sure . ( no big deal). October came and we had not heard anything on install or next steps . I reached out mid October inquiring what we would be looking at for the next step to this project. Our lead shared with us he’d need a final home visit for planning and an install date would fallow this date but not immediately after . He came in October for the final planning and I was home for this visit . On his exit he said his goodbyes and mentioned “Well see your around December for install” . It caught me a little off guard so I didn’t say anything as he exited . The issue with a December install is it pushes this project close to being finished in 2025 not 2024 . We had shared right away that we were using a local credit union with a program that allows for you to collect your tax credit before the financing begins . So this was very important to us and again was shared up front with more than one person at Ethos including our lead. I later messaged our concerns about the timeline and asked where this project needed to be for that tax credit to apply in 2024 . He let me know he would find out and get back to us on both the install and my questions on the tax credit. A few days later I received a call letting us know they had found time to move up our install to November . This was wonderful news to us but we were still not sure about anything with the tax credit . I communicated with our lead on scheduling the install . I asked what we would be looking at in terms of days for install and was told we’d more then likely be looking at 1 day for racking setup and 1 day with electricians . Sounds more than reasonable, I let them know they could do the work any day as our home is equipped with a security system and electric locks . As long as I knew the day I could make sure things were open for them. First day of install went smoothly for racking, second day seemed to go just fine as well . I was called and let know both dates for these . However work wrapped up on the 2nd day and things looked good but we had no way of knowing how complete the project was or if another day was needed. This was on a Thursday, the next day Friday I was off work and home doing my normal cleaning. Someone randomly opened my back door and pops there head in saying “ hello” (which gave me a mini heart attack) I responded “Hello” and he states he didn’t realize anyone was home but was he

Sep 2024

Excellent customer service, supportive/knowledgeable team, the crew was friendly and efficient. Reliable solar energy installer. Thank you Ethos for helping us decrease our carbon footprint.