About E. C. Merrill, Inc.
E. C. Merrill, Inc. is a reliable HVAC service provider known for quick response and quality work. Customers appreciate their promptness, with technicians arriving within an hour or even half an hour when urgent repairs are needed. The company offers excellent customer service, explaining options clearly and ensuring customers understand the work being done. They handle a range of services, including repairing heating systems, replacing capacitors, and installing new gas furnaces and air conditioning units. Customers are satisfied with the professionalism, courtesy, and thorough cleanup after work is completed. While some concerns were raised about pricing, overall, clients value the friendly and efficient service. E. C. Merrill’s team works hard, even outdoors in hot weather, to get systems back up and running quickly. The company’s focus on customer satisfaction makes them a recommended choice for HVAC repairs and installations.
We have a boiler in our home and we had such a hard time finding someone to work on it. We found Jay and I’m so glad we did. He is so knowledgeable and really took the time to walk us through the system and how it works. He was also able to fix the issue we had with the boiler and showed us what to do in the future. His office staff is incredible as well.
A/C went out this last hot stretch. Brian came out within a half hour of me calling. They sure did not need to attempt to fix the inefficient dinosaur that is my a/c unit, but knowing the forecast they did! Meanwhile, they patiently explained all my options for new. Pleasure to work with all of E.C. Merril; Brian he is a hard worker (outside when it's 90!), courteous, patient, cleans up after the work is done and makes sure I know what's going on.
Hired EC Merrill to install and update new gas furnace and AC. The new units are outstanding and can't be any more thrilled. The SERVICE is truly the difference. You won't find a better customer service experience! I would strongly recommend that if you are in the need for service or looking for new units, call EC Merrill!