About Ulta Beauty
Ulta Beauty is a popular US beauty retailer offering a wide range of products from various brands. Customers can choose from over 25,000 items, including cosmetics, fragrances, skincare, and hair care products. Exclusive brands such as Kylie Cosmetics, Olaplex, and PATTERN are also available. Ulta Beauty's Conscious Beauty section provides products that meet specific criteria, such as vegan, cruelty-free, and sustainable packaging. The salon at Ulta Beauty offers services like haircuts, coloring, makeup applications, and ear piercing. Customers can book appointments online, and walk-ins are welcome if stylists are available. Recent reviews highlight the skill of staff members like Sarah, who is praised for her amazing hair services and thorough consultations that make customers feel comfortable and confident. Gabby in Benefit receives positive feedback for her excellent facial wax services. Many customers appreciate the friendly atmosphere created by staff like Gabby/Gabrielle, who did a fantastic job with brow lamination, tint, and shaping. However, some experiences indicate a decline in overall customer service, with reports of customers feeling ignored upon arrival and the team environment suffering, which has impacted the welcoming atmosphere. In summary, Ulta Beauty offers a large selection of products and salon services, with many customers praising the friendly staff. While some experiences vary, particularly regarding customer service, the overall atmosphere remains inviting, especially when served by skilled team members.
First off, Sarah did an amazing job on my hair, and she is always a pleasure to be serviced by, I will always come to her to get my hair done.
However, the overall customer service has really gone down hill. I arrived at my appointment 10.mins early, Sarah was on her lunch break (totally fine) but no one greeted me. I was left standing there, and ended up deciding to sit down and just wait until Sarah arrived.
It seems the team environment Ulta once had is really suffering these days, which has created a less welcoming atmosphere.
Sarah in Salon is absolutely incredible! She is extremely thorough with her consultations to make you feel comfortable and confident. Gabby in Benefit did an amazing job with my facial wax, both of these women are experienced and know the ins and outs of their profession. Will be with these two for life!
Got a brow lamination, tint, and shape with Gabby/Gabrielle. She did a fantastic job shaping my brows up after I hadn't had them done for a really long time and provided an overall friendly atmosphere!