Wife ordered a TV. Got an email saying it'd be ready for pickup. Drove there, got there and the kid told her it wasn't ready, couldn't tell her when it was going to be ready. No apology. No empathy. Zero customer service.
February 2019
Geeksquad provided excellent service. My laptop wireless broke and the mousepad stopped working. They were not able to repair my laptop; however, because I had a plan with them, they replaced my old unrepairable laptop with a new model. I received a store credit for the original price of the old laptop and was able to select a new model without delay. They installed everything I requested and now I am up and running my business with an amazing laptop that is quicker and more efficient. Thank you!
February 2017
The geek squad guys are great at installing home appliances, TVs, and keeping all my other electronic devices up and running. Make an appointment before going to the store just like an apple store and you're good to go.
Wife ordered a TV. Got an email saying it'd be ready for pickup. Drove there, got there and the kid told her it wasn't ready, couldn't tell her when it was going to be ready. No apology. No empathy. Zero customer service.
Geeksquad provided excellent service. My laptop wireless broke and the mousepad stopped working. They were not able to repair my laptop; however, because I had a plan with them, they replaced my old unrepairable laptop with a new model. I received a store credit for the original price of the old laptop and was able to select a new model without delay. They installed everything I requested and now I am up and running my business with an amazing laptop that is quicker and more efficient. Thank you!
The geek squad guys are great at installing home appliances, TVs, and keeping all my other electronic devices up and running. Make an appointment before going to the store just like an apple store and you're good to go.