About Floor to Ceiling Store - Hayward
Floor to Ceiling Store is a one-stop shop for all your home remodeling and renovation needs. They offer a wide range of products, including cabinetry, flooring, window treatments, and plumbing. The store's designers can help customers choose the perfect styles, colors, and layouts for any room, while their construction team can handle the installation and remodeling work. Customers have had mixed experiences with the store. Some have praised the excellent service provided by Jill, the designer, who helped them coordinate colors and patterns. Others, however, have expressed disappointment with the store's service side, citing issues with poor installation work, lack of follow-up, and unresponsive management. Despite these concerns, the store has received positive feedback for the quality of their products and the professionalism of their sales staff, such as Heath, and installers, like Shane.
Jill was awesome to work with. We now have bubbles in two (now three) different spots we discussed. The service side of the business hasn't been the greatest at all. Had the manager and a sub come out almost 5 months ago, sub said he'd call me back soon (5 months soon enough?) to come and fix it. Not to mention, I've been trying to get anyone to show face, or even care about their service, for over a year and a half since new installation was done. The carpet sub did a poor job and even the manager said the same thing. Again, Jill was awesome. Everything else has been absolutely garbage.
Really good experience during tough times. Heath, our sales person, offered very good advice including the best carpet color for our home. Shane, carpet installer did a great job. Polite, professional, courteous, hard worker.
We ordered all of our flooring and tile from Floor to Ceiling. Jill worked with us from the beginning to the end of our building project and responded quickly with any questions we had. She had our budget in mind while making our selections. This helped us immensely as they have a large selection. Jill was knowledgable, patient and offered helpful design ideas. We will go to her for future needs and would highly recommend her!