About Aurora Health Center
Aurora Health Center provides urgent care and primary care services with a generally positive experience reported by many patients. The medical staff is described as nice and knowledgeable, offering quality service. However, some patients express concerns about the informal approach of the staff and the center's focus on insurance, noting issues with billing and collection practices. Overall, while many appreciate the care received, there are calls for more respect and dignity in interactions, particularly regarding financial matters.
This building is home to approx. 17 offices. Urgent care, pharmacy, Lab, variety of doctors. I've always found the staff well organized and knowledgeable. The place is clean. You have access to wheelchairs, there is one dinky elevator in the middle ( offices) but if you are having any mobility issues and have an appnt and than go to pharmacy for example you may want to grab a chair. I've gotten there a little late and even security helped me get in the building and providing me a wheelchair to get me to Urgent care to see if they could draw labs since I missed the lab appnt and they were closed. Very accommodating and got what I needed. It's a very nice little clinic with no fuss yet very professional. Some specialties ,, ex. Cardiologist may come there only on Tuesday but will accommodate you at their main office. Check in out,, I'm very pleased.
The Urgent Care at Aurora Health Center is fantastic. My blood pressure was spiking on a Sunday night, and I felt terrible. The Urgent Care on Edgerton was open until 8:00 PM, and we rushed over. The facility was clean and professional. My wait was negligible. A nurse took my vitals and politely asked me to wait for a physician. Dr. Chaudhry spoke to me with understanding and expertise. His bed side manner was reassuring. The EKG was normal and multiple blood pressure readings were taken. Fortunately, my Systolic pressure dropped from 190/101 to 160/82. Dr. Chaudhry continued to monitor my progress and finally sent me home. I felt 100% better. This is the only Urgent Care to use if you live south of Shorewood.
Quality is probably average.But the insurance system is abhorrent. Didn’t even tell me my insurance didn’t cover the visit even though they had at least 20 days to tell me a head of time that my insurance didn’t cover.4 visits later they charge me the bills of multiple visits.They did give me some “discounts” but still left me with a bill I was not planning on covering.Absolutely would not recommend but if you still go; make sure your insurance covers because they won’t check and they will be happy to charge you with the bill.