About Ophthalmology Associates SC
Ophthalmology Associates SC offers a mix of experiences for its patients. Dr. Alpren is praised for his caring approach and ability to keep patients informed about their eye conditions. The staff is generally described as friendly and accommodating, especially when handling emergencies. However, there are serious concerns about the behavior of some staff members. One patient reported an unpleasant experience with a disrespectful staff member while selecting glasses, claiming she was rude and unprofessional. The same patient expressed dissatisfaction with the treatment they received regarding their anxiety about medical procedures. While some patients appreciate the thoroughness of the services, others feel that certain staff members lack sensitivity and professionalism. Overall, the clinic has strengths in patient care but needs to address interpersonal issues among its staff.
Everyone was wonderful! I had an eye emergency and they were able to squeeze me in quickly! They were friendly, kind, and helpful. I'm glad they're so close and accommodating because I plan to make my regular vision appointments with them!
I will say they are very thorough. The women who helped pick the glasses out is very disrespectful and rude. And forget about your Hipa rights. She will embarrass you if you are on Medicaid. I am physically disabled and she shamed me immediately. First, her desk was loaded with paperwork, and I told her the insurance I had she loudly stated, "Oh wait, what type, Let me go see " Everyone in the waiting room heard and what a spectical she made. She then proceeded to take out 2 boxes of glasses and said, " What are you looking for?" I said,"Excuse me, I don't know what you mean." she replied," Metal or plastic?" I am 43 yrs old. I have been wearing glasses since first grade, and I have never been asked questions like this. I then asked if they have a catalog to look at, and she literally threw it on the desk on top of the cases of glasses and said you could look, but it's black and white. WOW. There is more, but you get the gist, so beware. It's unprofessional and just plain rude!! The optometrist shamed my anxiety, I told her she shouldn't treat people like that if they have a fear, you shouldn't shame them, she is young but very good at her job l, just lacks life experience. I have a tumor on my optical nerve, and I need to do a field of vision test, I have anxiety over it she wanted specifics and quickly told me I was being silly. Which is unwise to do for obvious reasons. You need thick skin if you go to this clinic.
They look down their noses at you if you come in with state insurance, i had a temporary piece of paper clearly stating you must render services to customer with this temp card and the lady was hesitant to believe me until I pointed out that statement. When I was done with appointment I stood like an idiot in front of the ladies to schedule my next appointment and I must of turned into a ghost because not one acknowledged my presence. Dr. Moss is amazing though!