About Valley Funeral Home
Valley Funeral Home is a compassionate and supportive establishment that provides exceptional care during difficult times. Many families have praised the owner, Wayne, for his thoughtful approach and willingness to help with all aspects of funeral preparations. He offers understanding and guidance, having experienced loss himself, which resonates with those in mourning. The staff, including Laura, pays great attention to detail, ensuring that even the smallest requests are met, such as delivering personal items to burial sites. Clients appreciate the honesty of the services, noting that there is no pressure to purchase additional services. While there have been minor issues with communication, the owner has shown accountability by reaching out to address concerns and apologizing for any missteps. This responsiveness has positively impacted clients' perceptions of the service. Overall, Valley Funeral Home is highly recommended for its caring and accommodating staff who provide comfort and assistance to families during their most challenging moments.
Speechless is all I can say what the Owner Wayne has done for our family. From the moment our Loved One left us, we decided to go with Valley Funeral Home with Wayne, who took care of all our worries with the actual Funeral Preparations at the Funeral. We were already mourning and stressed out for what's to come, but with Wayne's willing to help with everything, that has eased everything for us. Wayne is a thoughtful person too and understands what each family is going through since he lossed a loved one too. He was willing to negotiate a price both of us were an agreement too, which for a business is tough, but he still did it out of this love for the community.Not only...read full review
Valley Funeral Home is exceptional. I can't say enought about the care and kindness shown from the very beginning. Laura was amazing. She paid attention to the smallest detail, including bring a locket I ordered to the burial so I would have it. In a time of grief when you are walking through unchartered waters, they were there to guide you. My husband and son are now in their final resting places and there is comfort in my heart. It is because of the not only the personal support received, but for the support provided from all the individuals at Valley Funeral Home.
My brother's wishes were to be cremated and have no funeral service. Although I appreciate that the funeral director didn't try to 'up-sell' us, I was angry and hurt that they hadn't notified us when his cremains were ready to be picked up. We received a bill in the mail for the balance due, instead.The owner called me after learning about the issue and apologized. He indicated that they had begun using a new system and hadn't worked out all the kinks yet, and that he was deeply sorry this happenedThe phone call and explanation meant a lot, and has changed my opinion of the service I received. Hopefully, I won't need to use their services again, but wouldn't hesitate...read full review