When we bought our house we contracted with Mick's Exterminating for the Sentricon System installation and maintenance, as well as a quarterly exterior application. we never had any problems with Mick's.
A few years ago they changed hands to another company. I believe since that time the other company has also been acquired by Pointe Pest Control Systems.
Recently we received communication from a debt collector for non-payment of the annual renewal fee,billed in May.
I immediately called Pointe Pest Control and was told this was a mistake and that we would be removed from collections. I also went online and after no small amount of effort was able to find how to make a payment for the full outstanding balance. I left a message here on Facebook with Point Pest Control on August 7th and have received no response. Today we received yet another invoice from AIM Collections.
it also seems we haven't received service this quarter and not even sure if we have a contract anymore because no one will communicate with me. The last two times I called the person I spoke with (Chelsea) was very cordial but she nearly brand new and still in training and had no idea really how to help.
We have always had impeccable credit and are very worried that this mix up with the billing is going to impact our credit rating. Of equal importance is that we cannot figure out if we even have pest control services at this time.
Very disappointing communication and customer service from this company...
About Pointe Pest Control - Walla Walla
Pointe Pest Control is a pest control service that serves communities in Washington, Idaho, Oregon, and Montana. Founded in 2006, the company has grown to offer service from multiple locations. Pointe Pest Control employs knowledgeable and friendly professionals who are committed to solving customer problems. Customers praise the company for its affordable prices and effective service. Reviews mention that Pointe Pest Control technicians are informative and helpful, offering advice on preventing future pest problems. Customers have reported successful results with the service, experiencing a reduction in black widows, mice, and other pests. Pointe Pest has totally resolved issues with outdoor pests, using animal-safe products, and demonstrating professionalism and courtesy. Service is great and affordable. Pointe Pest is fortunate to have such professionals who are polite, thorough, and punctual. Many customers appreciate the friendly staff, with Cord being a long-time technician known for listening and giving peace of mind. The company also has a strong history of reliable service, including the installation and maintenance of the Sentricon System. Overall, Pointe Pest Control maintains a reputation for effective and courteous pest management, though recent communication issues regarding billing and service status have caused some frustration among customers.
Reviews
Jessica was friendly and knowledgeable of the products she used. 🙂
Once again Kevin was competent and caring. Glad to feel confident in his care. Thanks, hope the fishing is good on the Umpqua!
Photos
Hours
Monday 7AM - 6PM
Tuesday 7AM - 6PM
Wednesday 7AM - 6PM
Thursday 7AM - 6PM
Friday 7AM - 6PM
Saturday 8AM - 5PM
Sunday Closed
Good to know
- accepts credit cards
Location
2225 East Isaacs Ave B, Walla Walla, WA 99362
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