McKinstry

Sep 2024

I am writing this on behalf of my roles as President of the South Arcade and 98 Union HOA Board of Directors, the mixed use commercial, retail, and residential development between Union and Pike on the west side of 1st Avenue. We have used McKinstry for probably two decades. But something has happened with their customer service. Basically there just isn’t customer service anymore. They cancelled an emergency plumbing project on the Friday before it was supposed to start the following Monday because they dropped the ball on the contractors. This has resulted in a major inconvenience to a homeowner and a commercial tenant. I can no longer recommend McKinstry. They...read full review

Sep 2024

Horrible driving van #2018 merges into my lane almost hit me by inches then starts brake checking me after I honked. I’m so glad I have a dash cam. If this is how they drive with a company vehicle I doubt they care about any of the work they do. Avoid these people.

Edit: after looking at these reviews these people are extremely terrible. The only positive reviews are from people that worked here, that’s not even allowed. They probably told all there employees they would be fire if they didn’t leave 5 stars.

Jan 2024

Service staff are aggressive and hostile! They need training in how to represent and behave professionally while on the clock wearing branded work clothing and driving branded company cars. The company does not care - I am assuming it is “hard” to manage so many employees but that is not an excuse. Service staff are basically allowed to behave aggressively towards customers and civilians out in the spaces they are providing service to without any consequences. Corporate has Awful customer service. Corporate staff are trained to basically ignore client complaints and feedback. Admins are trained to be gatekeepers keeping clients from contacting managers and person...read full review