About Kaiser Permanente Capitol Hill Family Health Center
Kaiser Permanente Capitol Hill Family Health Center has a mixed reputation. While some patients have reported positive experiences with the medical staff, especially in urgent care, others have faced challenges with scheduling and communication. The staff, including nurses and anesthesiologists, have been described as pleasant, sweet, and knowledgeable. Many patients have appreciated the respectful and dignified treatment they received. However, some have experienced long wait times and felt neglected during their visits. Patients have expressed concerns about the pharmacy's efficiency, noting delays and issues with prescription fulfillment. Overall, the center’s medical team is praised for their care and expertise, but there is a clear need for improvements in communication and efficiency to enhance the patient experience.
I had a procedure done and went home the same day. Even though this building is in a questionable area, the staff were all very pleasant. The nurses, and especially the anesthesiologists were so sweet and knowledgeable. I was treated with respect and dignity. It is a drive from my house but I'll go back if ever again needed. Thank you for the great care!
Just allow 30-60 minutes if you need the a prescription from the pharmacy. Went to Northgate (where I was told my med was in stock), was told they don't have it and was referred to Capitol Hill and they'd call ahead and have it ready. Waited 15 minutes for my number to be called at Capitol Hill only to be told they never got the notice to fill the script. Was told to wait another twenty minutes for it to be filled. Twenty five minutes later I had to leave for another appointment. Come back an hour later and wait again for 20 minutes for my number to be called. Can't you hire more pharmacists? You are for sure collecting plenty of premiums. How many millions do you have to make til it's enough to provide a little better customer service. You are great in a lot of ways, but I dread going to the Kaiser pharmacy anywhere.
I am 2 weeks post op from robotic hip replacement surgery and I feel great. My surgeon Dr. Foster Chen and his staff are very competent. Honestly I couldn't ask for a better team. They far exceeded my expectations. Before surgery I could not straighten my leg, lift my leg to get in a car or walk. Yesterday I walked one mile. I haven't walked that far in months. I have seen many hip replacements done without robotics. The recovery is so much longer than what I am experiencing with robotics. One negative factor is the scheduling. I saw several healthcare providers before I got in to see the surgeon and received a diagnosis. It seems to me that when an x-ray shows bone on bone arthritis someone needs to get the ball rolling sooner. A lot of healthcare dollars and pain and suffering could be avoided to improve the quality of care.