I AM Natural Beauty is a full-service loc and dreadlock salon that offers installation, maintenance, cleansing, styling, and retail products to support home hair care. The shop has a professional and friendly atmosphere, with some customers noting that staff are generally approachable and attentive. Many clients appreciate the variety of services available, including crochet locs and traditional dreadlock care, and some have been returning since 2019 without issues.
However, experiences vary. Some customers have expressed dissatisfaction with the quality of work, particularly regarding crochet locs. For example, there are reports of locs falling out shortly after the appointment due to insufficient securing methods, such as only using a few small bobby pins. These clients found it frustrating that they had to follow up for fixes and received little response from the shop regarding their concerns, which left a negative impression. Others have mentioned that the pricing can be high, especially when the results do not meet expectations, and additional charges may be added for corrections or specific styles that were not clearly communicated upfront.
One customer experienced poor customer service when staff appeared to complain about service misunderstandings openly, and the shop's cleanliness was questioned due to dusty light fixtures. Additionally, some clients found it necessary to be very detailed and specific about their desired styles to avoid misunderstandings and unexpected costs.
While the shop is appreciated for its friendly staff and professional environment, potential clients should be aware that the quality of work and responsiveness may vary, and clear communication about services and pricing is essential.
