Shocked, but also sadly not shocked, to come here and see that all of these one-star reviews are for the exact same reason as mine. Ballard Emergency Physicians did not bill my insurance correctly. When I called them to report this (with my health insurance company on the line!) they told me to disregard the bill and they'd process it again within 3 months. Fast forward a few months and I get a letter from collections. I called BEP again telling them they never sent me a revised bill and they needed to reverse sending me to collections. They agreed and said they'd do so and confirm with a letter. Well guess what? I never got a letter and now have collections... read full review
March 2025
There are no words to articulate how poorly these doctors and their billing practices are conducted. If you can survive a few more minutes, find an alternate care center.
Update 3/17/25
I left the above initial review out of frustration and anger and am updating it to reflect a more realistic response. After working on a billing issue for 8 months (an error on their end), I can honestly say this is the most inept organization. The local customer service is a joke and they contracted the billing to El Salvador. They seem to be nice enough people although poorly trained, poorly paid and not provided any tools to resolve issues. This... read full review
February 2025
I'd rate Ballard Emergency Physicians lower than 1 star if possible.
I received a letter from collections in February 2025 for a hospital bill with a date of service in December 2021 (~3+ years later). To put salt on that wound, the bill was collecting interest without any notification of error.
Unless you love the rigamarole of untangling the billing errors between hospitals, physician groups, and collections, I would strongly advise that you explore literally any alternative to an emergency department staffed by this joke of a physician group. Their billing practices are atrocious at best.
Shocked, but also sadly not shocked, to come here and see that all of these one-star reviews are for the exact same reason as mine. Ballard Emergency Physicians did not bill my insurance correctly. When I called them to report this (with my health insurance company on the line!) they told me to disregard the bill and they'd process it again within 3 months. Fast forward a few months and I get a letter from collections. I called BEP again telling them they never sent me a revised bill and they needed to reverse sending me to collections. They agreed and said they'd do so and confirm with a letter. Well guess what? I never got a letter and now have collections... read full review
There are no words to articulate how poorly these doctors and their billing practices are conducted. If you can survive a few more minutes, find an alternate care center.
Update 3/17/25
I left the above initial review out of frustration and anger and am updating it to reflect a more realistic response. After working on a billing issue for 8 months (an error on their end), I can honestly say this is the most inept organization. The local customer service is a joke and they contracted the billing to El Salvador. They seem to be nice enough people although poorly trained, poorly paid and not provided any tools to resolve issues. This... read full review
I'd rate Ballard Emergency Physicians lower than 1 star if possible.
I received a letter from collections in February 2025 for a hospital bill with a date of service in December 2021 (~3+ years later). To put salt on that wound, the bill was collecting interest without any notification of error.
Unless you love the rigamarole of untangling the billing errors between hospitals, physician groups, and collections, I would strongly advise that you explore literally any alternative to an emergency department staffed by this joke of a physician group. Their billing practices are atrocious at best.