About Ridgefield Family Medicine
Ridgefield Family Medicine is a highly-regarded medical practice that prioritizes patient care. The staff, including medical assistants, student doctors, and physicians, take the time to listen to patients and work with them to find solutions. With a local and friendly atmosphere, this practice is suitable for anyone seeking medical attention in the Ridgefield area. While some equipment may be outdated, the office's commitment to patient care and helpful staff make it a top choice. The practice has received positive reviews from patients. One patient noted that they have been happier with the results from Ridgefield Family Medicine compared to previous experiences at other clinics. Another patient, who had been with three different doctors in the past, found their experience with Dr. Jensen to be excellent, with the doctor successfully treating their wart issue. Patients also appreciate the practice's two locations, in Ridgefield and Woodland, and the skilled and friendly lab technicians. However, some patients have also highlighted areas for improvement, such as staffing issues leading to delays in returning phone calls, and billing challenges. The practice is also not currently accepting new Medicare and Medicaid patients. Overall, Ridgefield Family Medicine is a local family practice that is committed to providing quality care to its patients, with a mix of positive and constructive feedback from the community.
I have been going to this clinic for over 10 years and primarily see Dr Drew but have had appointments with others and am 100% happy with each visit. Dr Drew is so patient and has helped me so much. I recommend this office.
I’ve been very disappointed with the administrative side of this office. Unfortunately, the lack of organization and follow-through has impacted my care more than once.
The first major issue happened when I was experiencing extreme postpartum distress. Due to an insurance change, I was required to be seen in-office again in order to receive a referral for counseling. After the visit, the referral was never sent. I reached out via the patient portal and my first message was ignored. I followed up with a second message, clearly stating that I was in serious distress and needed someone to contact me. A medical assistant eventually got back to me and did her best...read full review
I am so frustrated by this office. Bliss was great when I saw her which makes the following that much more upsetting. I have been waiting on a prior authorization for a medication for nearly two months now. Both the pharmacy and the insurance company have called to push them to fill out the paperwork multiple times. The office claimed the pharmacy never sent the request. That is a lie, I talked to the pharmacy about doing it twice. Insurance called them twice and told them to send it directly to the pharmacy approval team. I called and left a voicemail that was never responded to. I called again and was told a message would be left for the person who does prior authorizations....read full review