Medical Lake Salon

Mar 2021

I was looking for a salon, and found Tristan at Medical Lake Salon. The first appt was good. She does great color, and an okay haircut. The second appt, she texted an hour before I was ready to leave to say she had a family emergency. Not a problem, as I more than understand family issues. The next appt she said she didn't think I needed a color, and said I should wait. I really wanted a fresh color, but figured she is the expert. 8 weeks later I am driving to my appt, and she calls to say she sprang a finger, and the Dr told her she wasn't allowed to cut hair. She rescheduled me for the following week. Again, I am almost to the salon, and called to let her know I would be a few minutes late. She asked me if I had gotten her text that morning? She stated she had texted to cancel, as her daughter had a Dr appt. When I checked, she had texted me at 12:15, as I was leaving, not that morning. I was starting to feel upset, and asked her when could she do my hair? She said she couldn't fit me in for another month! I even asked, since she canceled me, couldn't she fit me in sometime earlier? Nope, she's totally booked! I would have given a 4 star rating (as the color is awesome,, but the haircuts were nothing exceptional). I gave her a 2 as her time management is horrible for a business owner. My time is valuable too, and to cancel 3 times, an hour before my appt, is very rude, and not professional. I always tip about 30%, as I want my stylist to know I appreciate all they do, but I don't appreciate being Jerked around. I will be looking elsewhere. Thank you for listening.

Jan 2020

Not only is it close to where I live but I couldn't have asked for a better cut and color! Tristan did such an amazing job I'll definitely be returning! Thank you so much!

Feb 2019

Thanks Christy!! Being new to an area...I use Yelp to find places (to meet my needs/expectations) that are close to me (places to eat, shop, car maintenance etc.) I try to stay within my local community to support local businesses, currently it's Medical Lake. There was only 1 review for this and it was for the salon portion... I was looking for nail services. My daughter attends MLHS, we've only officially moved into area less than 2 weeks and she's only been attending the HS for less than a month. She has a winter dance today, so I get on yelp earlier this week to find a nail shop. This place popped up and I messaged (after hours and I believe after 9pm, to inquire about nail services) I got a response same evening (I didn't check it til the next day, but still, it was there waiting for me) and referred me directly to the nail tech Christy. I texted her and she responded back and I was able to secure appt for today (MLHS winter dance day! Woot woot). Her nails look great for tonight! The take away from this is... 1) Quick response even after hours, which kept me going. 2) Christy's customer service and kindness (should be my #1, but trying to capture experience from beginning to end) 3) Being engaged with customers...I went there for my daughter...*remember I said I was new to area. I asked about oil changes. She mentioned Grease Monkey and her experience...I read the reviews last week on them, but with her sharing her short experience with them...I went there. And IM VERY HAPPY I DID! 4) Yep have to give it up again to Christy...being in customer service, I do know how it is. Thanks for making us feel welcomed! Conversations go along way... you being originally from California is a bonus lol