About Macy's
Macy's is a well-known department store with a long history, offering a wide selection of top fashion brands, housewares, gifts, and furniture. Many customers appreciate the knowledgeable and helpful staff, with one reviewer praising Sally for her attentive service and her ability to respond to multiple customers at once. Another customer highlighted the helpfulness of staff across different departments. While some experiences can vary, the return process for online orders remains fast and efficient. Shoppers also enjoy the large selection of clothes, especially during spring, and find the prices reasonable with great sales. The store's rewards program is easy to use and provides many benefits. Upstairs at the backstage area, customers can find even lower-priced items such as shoes, jewelry, purses, makeup, and some high-end products. Overall, Macy's offers a diverse shopping experience, but the quality of service may depend on individual interactions.
Love the employees of the backstage and defintly they are way cheaper than Goodwill Value village, burlington cost factory,ross,or any second hand store plus everything is brand new n designer .Best deals ever hands down!
I had a great experience with Claudia Estee and Fariba at Clarins. They provided the perfect solution of purchasing rewards card to pay for my purchase of the new beautiful magnolia perfume and my refill of irresistible. Excellent customer service. I would recommend you have them assist you with any perfume purchases or in general. Excellent customer service.
On Feb 7, 2026, I went to Macy's located in Alderwood Mall, Lynnwood, WA, to pick up previously ordered items. The items were not as expected. Assistant Manager Tara(sorry, I did not get a surname)provided outstanding customer service in expediting a total refund of the purchase price. Tara turned what could have been a negative experience into one with a positive outcome. Tara's handling of the situation was a lesson in customer service.