About Mountain View Pool & Spa LLC
Mountain View Pool & Spa LLC is a highly recommended business that specializes in hot tub and pool maintenance and repair. Based on the reviews, the company has consistently provided excellent customer service and technical expertise. Customers have praised the business for its prompt response, knowledgeable staff, and ability to quickly resolve issues. One customer was impressed that the company was able to diagnose and fix a problem with their hot tub over the phone, without requiring a site visit. Another customer was facing the possibility of having to replace their hot tub due to a persistent odor, but the company's advice and guidance helped them resolve the issue. The business has also been commended for its honesty and fair pricing. In one instance, the company's technician was able to fix a problem with a hot tub quickly and did not charge the customer, despite the customer being prepared to pay. This level of customer-focused service has earned the business the loyalty of its clients. Overall, Mountain View Pool & Spa LLC appears to be a reliable and trustworthy company that provides exceptional service and expertise in the hot tub and pool maintenance industry. Customers have consistently expressed their satisfaction and willingness to recommend the business to others.
This is the best pool service company by far. Was referred over by my friend and just wow. 5 star service great pricing and probably the nicest guys ive ever met highly recommend trust me use them you wont be disappointed.👍
I was referred to Mountain View Pool & Spa through pure happenstance, and I'm VERY impressed and very happy to have received said referral! I used a "bio purge" chemical in my hot tub, nine months ago, and ever since, it has had a strong, plastic or petroleum-like smell that was off-putting enough to prevent me from using the hot tub. Despite literally a dozen drain, clean, fill, and "see if it gets better" for several weeks cycles (it never got better), I was facing the possibility of having to replace my less-than-two-year old hot tub.Based on said referral, I called Mountain View Pool & Spa on a late Friday afternoon and left a message. Early Monday morning, an extremely friendly and helpful employee (owner, perhaps?) called me back. He asked me several questions, and recommended that I "make sure the water is well-chlorinated to try to oxidize out whatever the source of the smell may be". I asked if it was possible that a pump seal had failed, and he explained that hot tub pump seals are ceramic, and that there's no oil used in them. This put my mind completely at-ease. He also said that if the chlorination doesn't work, he'd be happy to come out and take a look.I should point out that during each of these drain and purge cycles, my water remained crystal clear for weeks at a time, despite my not adding any kind of sanitizer. To me, this suggested purge chemical residue still hanging around, but the chemical manufacturer was completely useless. My preferred sanitizer is not compatible with chlorine, so I'd never thought to use chlorine during said drain, clean, refill, and wait cycles.Taking Mountain View Pool & Spa's advice, I bought a gallon of 10% sodium hypochlorite pool shock (most household bleach is only about 4%, and a gallon of pool shock cost less and a much smaller bottle of store-brand bleach), and added two cups to my 400-gallon hot tub. I let it sit / circulate for a week. At the end of the week, I still smelled the petroleum-type smell, and could also smell bleach, so it was hard to tell if the petroleum-type smell was less severe than before or not. So, I drained, cleaned, and refilled, added two more cups of pool shock, and waited another week. Two more cycles of this, and there is no more petroleum smell at all!Mountain View Pool & Spa solved my problem, over the phone, and didn't charge me anything for it. This is absolutely awesome, and I'm extremely grateful. I heartily recommend Mountain View Pool & Spa!
One thing our buyers insisted on was a fully functional hot tub. We'd never used ours. The inspector said everything was fine except the bubbler wasn't working. We were due to close in less than a week. Mountain View Pool and Spa was recommended by our local pool shop. When I called and explained the situation, Matt scheduled a visit in two days. He arrived on time, looked at the hot tub, reassured me that it was fixable, and fixed the problem almost immediately! Then he went into the mechanical room and made certain the pump was working properly. He was pleasant, reassuring, knowledgeable and competent. When I requested an email invoice, he told me there would be NO CHARGE as he was in the area and the fix was so quick! Does this ever happen anymore? HIGHLY RECOMMEND.