About Eye Associates Northwest
Eye Associates Northwest offers comprehensive eye exams with a focus on patient understanding and comfort. The ophthalmologists are careful, attentive, and highly skilled, ensuring patients feel well cared for throughout their visits. The staff, including front desk personnel and medical assistants, are friendly, professional, and helpful. The practice uses advanced equipment to examine eyes and provides clear explanations and recommendations to maintain and improve eye health. Patients have praised the team’s responsiveness and the quick, effective treatments, including a successful cataract removal with laser incision that resulted in 20/20 vision. The practice also offers timely emergency care and detailed guidance on procedures and post-op care, demonstrating a strong commitment to patient trust and satisfaction.
Everyone working at Eye Associates was very friendly and efficient at both the Kirkland campus and the Ballard Surgical facility. I was especially pleased with my doctor, Nathan Wilbanks. His pre-surgery exams (two cataracts), the surgical procedures themselves, and post-op exams were done extremely professionally. In addition Dr. Wilbanks has a wonderful manner about him. Results were even better than I expected (laser-assisted standard lenses).
I want to recognize the staff here—they are consistently busy, yet remain professional, focused, and diligent. Every visit, it’s clear they are working hard to provide quality care under pressure, and they absolutely deserve five stars.
One thing I’ve observed, however, is that delays or frustrations in the waiting area often seem to stem from misunderstandings about insurance coverage or benefits. It might be helpful if patients come in with a clearer understanding of their own plans, as this could reduce tension and make the process smoother for everyone.
Your benefits/coverage are your responsibility. Please understand that there's no...read full review
I was very impressed with the knowledge that Dr. Alex Kim expressed when answering all my questions. He was very kind and professional. He was also on time for my appointment which also impressed me.