Northwest Fence

Dec 2023

I gave them two stars because the people were really nice. Similar to other reviews, the fence does not look very good compared to other similar fences. Before the one year warranty was up, they did come out and re-nail one gate that was hanging loose. I live in another city so I don't look at the fence reqularly. Its been about a year and a half since installation and the boards are badly warping, very uneven look, caps are loose, etc. and I'm concerned about it falling apart. I hoped that the fence would add value to the house but it may actually make it decline. When I hired them I really wanted to be able to give them five starts but cannot after looking at the fence.

Jun 2023

Was told that they would take all the soil debris away, but when I came home, they dumped it in multiple areas of my property. Left mud all over my deck. Not the service I expected. Office staff, and estimator were all great to deal with. I've left multiple emails about the mess they have left and they have not responded to me in over a month. That is not the customer service I expected. I guess I payed for the debris to be removed, and now I have to clean it up. Would never recommend or use this company again. Strictly because they did no respond to my concern.Service: General repairs & maintenance

May 2023

Was told that they would take all the soil debris away, but when I came home, they dumped it in multiple areas of my property. Left mud all over my deck. Not the service I expected. Office staff, and estimator were all great to deal with. I've left multiple emails about the mess they have left and they have not responded to me in over a month. That is not the customer service I expected. I guess I payed for the debris to be removed, and now I have to clean it up. Would never recommend or use this company again. Strictly because they did no respond to my concern.Service: General repairs & maintenance