About Swickard Toyota Service
Swickard Toyota Service in Edmonds, Washington, is a trusted destination for automotive services and genuine Toyota parts. Customers appreciate the friendly staff and efficient service, making routine maintenance and repairs a seamless experience. Many have shared positive experiences, highlighting the welcoming atmosphere and the knowledgeable technicians who ensure their vehicles are well cared for. For instance, one customer praised the quick service during their annual inspection, finding it easy and pleasant. Customers also note that the service & parts staff are amazing—super efficient, professional, and always attentive to their needs. The service advisor is highly praised for working hard and making clients feel welcome. One customer mentioned that the service team addressed concerns quickly and finished the oil change an hour earlier than quoted. The mechanic labor is often considered a bit high compared to other dealerships, and some customers find the prices for basic oil changes and filters to be more expensive than at Honda, Acura, Subaru, and other brands. Additionally, there are no coupons available for these basic services. Many customers enjoy coming to this dealership because of the good service and genuine parts, although some mention that the website and app can be confusing, especially regarding shuttle services. Despite occasional communication challenges—such as difficulty reaching local representatives—staff members often step in to resolve issues promptly, showing a strong commitment to customer satisfaction. Overall, Swickard Toyota Service is appreciated for its quality service and caring staff, though navigating communication can sometimes be a hurdle.
All aspects of the service experience at Swickard were excellent. I was pleasantly surprised this time by the outreach from the Swickard team asking if I wanted to schedule my upcoming service appointment. The process of online scheduling was really easy with your staff member. I arrived for my appointment at the scheduled time and was immediately approached by staff to get the process going. In the past, I have needed to wait sometimes as much as two hours while my car was getting serviced. This time I was shocked when I got the text in the waiting area that my car was ready after 50 minutes, The video review of the car was fun to see as well. A great job by the Swickard...read full review
Had an amazing experience with Brooke today! Brooke was being super helpful and have my service done super early. 👍
Service to my car and communication about progress, results of the service, and price were great.